Customer Service Officer in Tamworth

37 hours per week

Temporary contract until 31 October 2026

Hybrid working contract

Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.

In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million‐pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.

Working for Tamworth Borough Council is more than just a job, it's about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can't do this without skilled and ambitious workforce working in a positive environment empowered to do their best.

Tamworth Borough Council's customer service team is at the heart of council services. We are looking for an enthusiastic and highly motivated individual to join our vibrant team where you will be delivering exceptional customer experiences and working to resolve enquiries at first point of contact.

Each day brings a different challenge; you will need to be a great team player and confident communicator. This role requires frequent contact with our customers, handling enquiries across several channels including telephone, digital and face to face, at our recently opened customer service reception based at Marmion House. You will take ownership for, and resolve, a wide range of enquiries relating to council services. You will effectively signpost customers to partner agencies where necessary, ensuring a seamless customer service experience all while offering an excellent service to the residents of Tamworth.

To apply for this role the following experience is beneficial, however not essential as training will be provided:

• Excellent communication and interpersonal skills
• The ability to work efficiently under pressure both independently and as part of a wider team
• To have knowledge and/or experience of delivering customer services across multiple contact channels including telephone and face to face
• Focused on customer service with an empathetic approach and the ability to adapt methods to meet the needs of a diverse customer base.
• Confident in the use of computers and an awareness of digital customer service systems

This is a hybrid working contract; there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.

We have an extensive benefits package including flexible working, a non‐contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable). For further details please refer to the application information document on our website.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about this role, please contact Owen Catley, Senior Customer Services Officer or Grant Watson, Senior Customer Service Officer, on 01827 709709 or email Owen-Catley@tamworth.gov.uk or Grant-Watson@tamworth.gov.uk

For further information and to apply please visit Tamworth BC Jobs. Late applications and/or CVs will not be accepted. Agencies need not apply.

If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.

Closing date: 25 February 2026

Interviews: 5 & 6 March 2026

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual's needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.