Head of Performance, Programmes and Compliance in Stoke-on-Trent

Stoke-on-Trent City Council,
Location: Civic Centre
Grade: SM2
Salary: £66,716 - £70,115 per annum
Hours: 37 hours per week
This advert is open to both internal and external applicants.

The Role

The Council is recruiting to 3 Head of Performance, Programmes and Compliance roles across 3 directorates: Housing, Regeneration and Operations; Resources; Adult Social Care & All Age Commissioning.

Directorates

• Housing, Regeneration and Operations
• Resources
• Adult Social Care & All Age Commissioning

For more information on each role, please contact:

Housing, Regeneration and Operations: Recruiting Manager Carol Gibbs, Carol.Gibbs@stoke.gov.uk

Resources: Recruiting Manager Nick Edmonds, Nick.Edmonds@stoke.gov.uk

Adult Social Care & All Age Commissioning: Recruiting Manager Nichola Thompson, Nichola.Thompson@stoke.gov.uk

Key Responsibilities

• Support the development and delivery of operational and team plans, ensuring alignment with the Council’s strategic priorities and vision.
• Conduct research, benchmarking and analysis to identify best practice, improve service delivery and drive organisational efficiency.
• Coordinate and monitor corporate and directorate compliance, performance management and governance activities.
• Support the development and implementation of innovative initiatives including the use of AI and technology and provide input into business case development.
• Maintain oversight of strategic policies and frameworks, ensuring alignment across directorate priorities and objectives.
• Lead and support improvement, transformation and change programmes on behalf of senior leadership.

About You

• Appropriate professional qualification with evidence of continuous professional development.
• Consistent achievements as a senior manager in business and customer service.
• Experience leading a significant programme of change with major impact on staff and processes.
• Experience delivering best value through innovative, integrated, client and community focused service provision whilst promoting equal opportunities.
• Experience developing effective working relationships with diverse stakeholders and negotiating with outside agencies.

What we offer

• A competitive salary based on your skills, experience and talent.
• Hybrid and flexible working options.
• An excellent local authority benefits pension scheme.
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes.

Pre-Employment Checks

• Right to work in the UK.
• Proof of address.
• Satisfactory references.
• Occupational health clearance.
• Evidence of professional qualifications or registrations.
• DBS check at the appropriate level (if applicable).

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.