At a Glance
- Tasks: Be the first point of contact for referrals and enquiries, ensuring effective communication.
- Company: Join Stoke-on-Trent City Council, dedicated to improving local services and community support.
- Benefits: Enjoy a competitive salary, hybrid working options, and professional development opportunities.
- Other info: Flexible hours available, with a supportive and inclusive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service or administrative roles with strong communication skills.
The predicted salary is between 25000 - 28000 £ per year.
Stoke-on-Trent City Council is seeking a motivated and organized Front Door Liaison Officer to join our team. This role is pivotal in acting as the first point of contact for referrals, enquiries, and partner agencies, ensuring timely, accurate, and effective communication and coordination of services. You will play a key role in supporting the “front door” function, helping to gather information, manage incoming contacts, and ensure individuals are directed to the most appropriate services.
Key Responsibilities
- Act as the first point of contact for incoming referrals, enquiries, and requests for support.
- Liaise with professionals, partner agencies, service users, and families to gather and share information.
- Support triage processes, ensuring information is accurately recorded and prioritised appropriately.
- Maintain clear, accurate, and timely records in line with organisational policies.
- Coordinate communication between teams to support effective service delivery.
- Provide professional advice and signposting to appropriate services where required.
- Escalate safeguarding concerns or urgent matters in line with procedures.
- Contribute to service improvement through feedback and effective communication.
About You
- Have experience working in a customer‑facing, health, social care, or administrative environment.
- Demonstrate excellent communication and interpersonal skills.
- Be highly organised with the ability to manage competing priorities.
- Have strong IT skills and experience maintaining accurate records.
- Be able to work independently and as part of a team.
- Have a good understanding of confidentiality, safeguarding, and data protection principles.
- Show a proactive and professional approach to problem‑solving.
What we offer
- A competitive salary based on your skills, experience and talent.
- Hybrid and flexible working options.
- An excellent local authority benefits pension scheme.
- Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes.
For more information on the role, please contact the Recruiting Manager, Elizabeth Colclough, at Elizabeth.Colclough@stoke.gov.uk.
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on-Trent City Council is more than just a job; it’s about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.
Front Door Liaison Officer x 3 in Stoke-on-Trent employer: WMJobs
Stoke-on-Trent City Council is an exceptional employer, offering a supportive and inclusive work environment where employees are valued and encouraged to grow. With competitive salaries, flexible working options, and a strong commitment to professional development, we empower our staff to excel in their roles while making a meaningful impact on the local community. Join us in shaping a brighter future for Stoke-on-Trent, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Front Door Liaison Officer x 3 in Stoke-on-Trent
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at WMJobs.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from WMJobs!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like WMJobs, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at WMJobs or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Front Door Liaison Officer x 3 in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to WMJobs:Before hitting send, make sure to tailor your application specifically to WMJobs! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at WMJobs
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
