Data Integrity Officer in Stoke-on-Trent

Stoke-on-Trent City Council is seeking an experienced professional in the role of Data Integrity Officer to ensure its landlord responsibilities within the Housing Regulatory Framework are fulfilled as regards to the Transparency, Influence and Accountability standard. This new post will ensure robust data quality management across the Housing Revenue Account (HRA) Service, aligned to Housing Ombudsman and regulatory standards, to direct strategic projects, systems, housing policy and strategy so that the customer experience is tailored to individual need.

The role will ensure the consistent and accurate recording of housing data, including its maintenance and accessibility, so as to inform housing services that are fit for purpose for the whole tenant population, including any bespoke needs in respect of EDI requirements. This area of work forms a critical part of Stoke-on-Trent City Council's housing improvement journey, providing assurance that the HRA is delivering quality services, in line with best practice and statutory requirements.

This role will be responsible for providing strategic oversight of data quality and intelligence across the HRA, both in respect of its assets and people, dealing with data integrity and reconciliation issues between key housing systems and other data retention methods, providing assurance of the control of data across all housing systems, controlling input sources and undertaking consistency analysis, ensuring that customer experience is tailored to individual tenant and property needs for its c17,000 retained stock.

This is an exciting time to be embedding a brand-new role into a well-established housing compliance team within Stoke-on-Trent City Council. Should you wish to have an informal discussion about the role, please contact Joanna Beeson, joanna.beeson@stoke.gov.uk

Key Responsibilities

• Lead and deliver strategic projects that improve the quality of housing, data and insight, helping to shape investment decisions and enhance services for tenants and leaseholders.
• Oversee the quality, accuracy and integrity of housing data across systems, identifying and resolving data issues where needed.
• Ensure data is consistent, well-managed, and fit for purpose through regular monitoring, analysis, and data cleansing activities.
• Produce and maintain accurate, accessible, and meaningful performance reports that support service improvement and informed decision-making.
• Provide leadership and direction for the delivery of the Data Quality Improvement Plan.
• Ensure strong governance and oversight of data-related projects, working with boards, steering groups, and formal decision-making processes to achieve successful outcomes.

About You

• You will have a strong understanding of the housing sector, including current legislation, policy, funding, and local and national priorities.
• You'll be confident working with housing data, performance information, and management systems, using insights to support service improvement and informed decision-making.
• We're looking for someone with excellent research, analytical, and reporting skills who can turn complex information into clear recommendations.
• You'll be a strong communicator with the ability to build positive relationships across a wide range of stakeholders, solve problems effectively, and develop practical solutions.
• As a collaborative team player, you'll work inclusively with colleagues and partners, building strong partnerships and delivering results through effective teamwork and influence.

What we offer

• A competitive salary based on your skills, experience and talent.
• Hybrid and flexible working options.
• An excellent local authority benefits pension scheme.
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes.

Pre-Employment Checks

Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:

• Right to Work in the UK
• Proof of address
• Satisfactory references
• Occupational Health Clearance
• Evidence of professional qualifications or registrations
• DBS check at the appropriate level (if applicable for the role)

The Council will not accept any speculative CVs from employment agencies. No agency terms and conditions accompanying any such CVs will be accepted by the Council. Any unsolicited information sent by an employment agency will be treated as the property of the Council. Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.