At a Glance
- Tasks: Provide top-notch audio-visual support for events and maintain AV systems.
- Company: Join Stoke-on-Trent City Council, a proud and inclusive employer.
- Benefits: Enjoy a competitive salary, hybrid working, and professional development opportunities.
- Other info: Diverse workplace committed to inclusion and personal growth.
- Why this job: Make a real difference in your community while working with cutting-edge AV technology.
- Qualifications: Experience with AV systems and excellent communication skills are essential.
The predicted salary is between 28598 - 31022 £ per year.
Directorate: Housing, Regeneration and Operations
Section: ICT and Digital
Location: Stoke Town Hall
Grade: Level 6
Salary: £28,598 - £31,022 per annum
Hours: 37 hours per week
This advert is open to both internal and external applicants.
About us
We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on-Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision. Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.
The Role
We require a skilled and experienced AV Support Technician to join our ICT support team. Your role will include provision of a full audio-visual support service including installation, configuration, maintenance, fault diagnosis and support of AV systems and facilities, involving a wide range of technologies and solutions. You will also work in numerous technical capacities on live events in varied venues and locations. You will be required to provide professional, effective, knowledgeable and rapid audio-visual support to staff across the authority, and perform proactive maintenance of AV equipment, video conferencing and unified communications solutions in meeting rooms and spaces. Effective management of the customer relationship during the support process is essential. You must have an enthusiastic personality, an ability to learn quickly, a strong attention to detail and a demonstrable technical aptitude; particularly with specialist AV hardware and software including Microsoft Teams, video conferencing, sound engineering, video production and streaming solutions. Excellent communication skills, both written and verbal, are essential as you will have to work with both technical and non-technical users as well as senior members of staff.
What we offer
- A competitive salary based on your skills, experience and talent
- Hybrid and flexible working options
- An excellent local authority benefits pension scheme
- Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes
Pre-Employment Checks
- Right to Work in the UK
- Proof of address
- Satisfactory references
- Occupational Health Clearance
- Evidence of professional qualifications or registrations
- DBS check at the appropriate level (if applicable for the role)
Equality, Diversity and Inclusion
At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.
Audio Visual Support Technician in Stoke-on-Trent employer: WMJobs
Stoke-on-Trent City Council is an exceptional employer that prioritises the development and well-being of its employees, offering a competitive salary and flexible working options. With a strong commitment to diversity and inclusion, the council fosters a supportive work culture where staff can thrive through professional development opportunities and training. Joining our team means contributing to meaningful services that enhance the lives of local residents while being part of a dedicated workforce that values collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Support Technician in Stoke-on-Trent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what WMJobs values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges WMJobs might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at WMJobs!
✨Direct Apply to WMJobs
Let's not forget to apply directly through the WMJobs website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Audio Visual Support Technician in Stoke-on-Trent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WMJobs.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WMJobs. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WMJobs
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
