At a Glance
- Tasks: Support quality assurance in adult care by gathering feedback and improving services.
- Company: Join Staffordshire County Council, a community-focused organisation dedicated to making a difference.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work environment.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real impact on the quality of care for people in your community.
- Qualifications: Strong communication skills, attention to detail, and experience with data analysis.
The predicted salary is between 40500 - 49500 £ per year.
Staffordshire County Council's Care Market Assurance and Improvement (CMAI) service is responsible for quality assurance, provider improvement, and market development. This involves undertaking a variety of duties to help provide assurance that services are safe and meet the assessed needs of clients. The team actively supports providers to develop improvement plans for underperforming services, workforce development, training, and other events.
The CMAI service takes a lead role in Provider Failure and manages information systems, tracking the quality of the adult care market. The Quality Intelligence Support Officer role is part of the Council’s Quality Assurance Team, which works with adult social care providers to ensure people receive safe, effective, and high-quality care. This is a hybrid working role including work from home and Council offices, operating within the Council's core hours Monday to Friday 8.30am to 5pm.
Main Responsibilities
- Focus on the quality intelligence side of the team, working with care providers, people who use services, and partner organisations to gather and coordinate important feedback and intelligence.
- Using this information to identify themes, support investigations where needed, share learning, and contribute to improvements that enhance the quality of care.
- Coordinate feedback processes, work with care providers to address concerns, monitor progress, and help improve systems and ways of working.
- Gather, maintain, and analyse information from different sources to identify themes, risks, and learning, supporting decisions and directing concerns to the appropriate team or agency.
- Act as a first point of contact for providers, colleagues, and partners, offering clear support and responding to urgent or serious concerns.
- Listen to people who use services, families, and carers, build positive relationships with providers and partners, and share advice, learning, and good practice to support better care.
You’ll help ensure that people's voices are heard, concerns are acted upon, and learning is used to improve the quality of care across Staffordshire.
The Ideal Candidate
- Customer service and solution-focused officer, with a passion for improving the care market.
- Effective customer service and communication skills.
- Experience of using Excel and databases, with significant attention to detail.
- Experience of identifying and reporting risks.
- Able to maintain high levels of accuracy with significant attention to detail.
- Ability to audit or analyse information from a variety of sources and identify trends and themes.
- Ability to work effectively with minimal supervision and manage own workload.
Interviews will be held during the week starting 28th September 2026.
Our Recruitment Process
We anonymise applications during shortlisting to ensure only relevant information is considered. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes.
About Staffordshire County Council
We are no ordinary county council. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of our People Strategy. We have a real sense of community spirit that brings our people together, fostering a feeling of belonging and pride in the difference we make every day for Staffordshire people. We are ambitious and focused on a better future.
Our Benefits
We aim to create a supportive working environment where employees can achieve their full potential and maintain a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits.
As an Authority, we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and a Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer, and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Quality Intelligence Support Officer in Stafford employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a supportive and friendly work environment for Social Workers in the picturesque Malvern Hills area. With a strong emphasis on professional development, flexible working arrangements, and a commitment to employee well-being, you will thrive in a culture that values collaboration and innovation. Join a dedicated team where your contributions are recognised and where you can make a meaningful impact in the lives of those you support.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Intelligence Support Officer in Stafford
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Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like WMJobs.
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We think you need these skills to ace Quality Intelligence Support Officer in Stafford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at WMJobs.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at WMJobs.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to WMJobs. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at WMJobs. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at WMJobs
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research WMJobs’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
