At a Glance
- Tasks: Support the implementation of a new social care case management system and coordinate training.
- Company: Join Staffordshire County Council, a forward-thinking organisation committed to community support.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: We value diverse backgrounds and offer a supportive workplace for all.
- Why this job: Make a real difference in social care while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and experience in stakeholder engagement are essential.
The predicted salary is between 30000 - 40000 £ per year.
Staffordshire County Council is seeking a Support Officer for the replacement of its social care case management system (Liquidlogic). The role is fixed-term until 30th April 2027.
Main Responsibilities
- Support the delivery of the new system by coordinating training, guidance, and communications.
- Assist the Business Readiness Workstream Leads with the creation and distribution of project communications to system users, including staff, health and education partners, and members of the public.
- Help develop, configure, and roll‑out a new eLearning system and monitor usage.
- Coordinate meetings, workshops, and events, including room bookings, attendance, and related correspondence.
- Develop clear and professional guidance documentation to support users and change champions.
- Provide reliable and consistent support to users on‑site or via the helpdesk (e.g., answering routine telephone and email requests, investigating and resolving issues, signposting users to available guidance, maintaining accurate call records, escalating issues where appropriate).
- Complete tasks assigned from the project plan by the workstream leads accurately and within required timescales.
The Ideal Candidate
- Excellent communication skills, with experience interacting with a wide range of stakeholders.
- Credible experience of quickly building effective working relationships.
- Strong planning and organizational skills; able to work to tight deadlines.
- Ability to analyse technical functionality and translate it into easy‑to‑understand guidance.
- Attention to detail and ability to identify issues and solutions quickly.
- Flexible approach to work, able to prioritize and adapt to changing focus.
- Full knowledge of Microsoft Office 365 and ability to utilize the main applications.
We value transferable skills and encourage applications from all backgrounds. We’re happy to discuss flexible working arrangements and will consider applications on a full or part‑time basis. Our recruitment process is confidential. Interviews will be held week commencing 6th July 2026.
Equal Opportunities: Staffordshire County Council is an equal opportunities organisation and a Disability Confident employer. We encourage applications from all backgrounds and communities.
This role provides an opportunity for a dynamic individual to deliver a large system implementation and support flexible working arrangements.
Project Support Officer - Liquidlogic Implementation in Stafford employer: WMJobs
Staffordshire County Council is an excellent employer, offering a supportive work culture that values flexibility and inclusivity. As a Disability Confident employer, we encourage diverse applications and provide opportunities for professional growth through hands-on experience in a significant system implementation project. Our commitment to employee well-being and development makes this role not just a job, but a meaningful career path in public service.
