Digital Business Analyst in Stafford

Staffordshire County Council. It’s an exciting time to join our Digital Team. Our vision is to help drive digital excellence across the Council to enhance our services, foster inclusivity and build a smarter, more connected future for our communities.

Main Responsibilities

• Interpret and analyse business problems to ensure digital solutions align with business objectives and contribute to the organisation’s strategic goals.
• Define and articulate clear, comprehensive digital requirements for Delivery/Service Leads based on thorough analysis of business needs.
• Foster effective collaboration between business stakeholders and the Digital Team by proactively communicating and engaging to create shared understanding and objectives, ensuring successful delivery.
• Support the creation and development of compelling digital business cases for Delivery/Service Leads and Senior Digital Manager, integrating financial analysis, trends and potential benefits to guide strategic decision‑making and secure support for digital initiatives.
• Provide valuable insights into user behaviours and preferences, using substantial knowledge of digital systems, technology and applications to influence digital product design and enhance user experiences.
• Manage project timelines, ensuring timely delivery of digital solutions without compromising quality.
• Drive a culture of continuous improvement by evaluating the success of digital initiatives, implementing lessons learned and staying abreast of industry best practices.
• Collaborate closely with cross‑functional teams (such as ICT and IGU) to ensure that digital products not only meet but exceed business expectations.
• Act as a bridge between stakeholders and the Digital Team to translate business needs into actionable digital solutions.
• Have an understanding of how digital technologies such as Robotic Process Automation and AI can support the Council in delivering its objectives.
• From conducting thorough analyses of business requirements to identifying opportunities for process improvement, shape the strategic direction of our digital initiatives.

The Ideal Candidate

• Educated to NVQ Level 5 in an ICT‑related discipline (e.g. BCS Business Analyst accredited, Computer Science, Information Technology) or equivalent experience.
• Substantial and proven Business Analysis experience and knowledge in an ICT/Digital environment.
• Significant and proven knowledge of business re‑engineering/re‑design methodologies, principles and processes.
• Experience of and ability to lead and facilitate workshops and professional meetings with a range of stakeholders and partners, both internally and externally.
• ICT skills, including M365.
• Highly developed interpersonal skills, including proven negotiation, influencing and diplomacy, an assertive approach, ability to convince and deal with difficult situations calmly.
• Proven ability to interpret business needs, solve problems and develop solutions, business cases and options appraisals, following a structured analysis approach.
• Ability to build strong credible relationships and networks and inspire confidence with senior leaders and managers from varying professional backgrounds across complex multi‑agency settings.

Benefits

We recognise that employees are central to everything we do and aim to create a supportive working environment that enables full potential and a healthy work‑life balance. In addition to salary, staff have access to our rewards and benefits.

Equal Opportunities and Commitment to Welfare

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As a Disability Confident employer, a Gold Award Armed Forces employer and in support of care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.