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- Tasks: Support local highways team to enhance community satisfaction and improve road services.
- Company: Join Staffordshire County Council, a forward-thinking organisation dedicated to community improvement.
- Benefits: Enjoy a supportive work environment, flexible working options, and career development opportunities.
- Why this job: Make a real difference in your community while developing valuable skills in a dynamic role.
- Qualifications: Experience with complex data, excellent customer service, and attention to detail required.
- Other info: Guaranteed interview for applicants meeting minimum criteria; we value diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Staffordshire County Council is committed to improving local roads and enhancing community satisfaction. We are making significant investments into our network to deliver our ambitious Highways Transformation. This role is based at Stone and is full time.
Main Responsibilities
- Support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
- Analyse complex data.
- Prepare technical project briefs and drawings, with significant attention to detail.
- Have a broad working knowledge of highway services and the associated legislation and regulations.
- Prepare monthly KPIs and monitor the performance and delivery of commissioned activities against agreed timescales.
- Investigate highway issues, solve highway challenges and provide informed responses to enquiries.
- Support elected members with appropriate advice and guidance.
- Support the Community Highways Manager in ensuring the team provides a first-line response to enquiries.
- Be the go-to person for community enquiries related to highways.
- Interrogate digital records and GIS systems.
- Collate information to respond to requests.
- Support the production of reports and programmes of work.
- Liaise and engage with other teams on local insight.
The Ideal Candidate
- Experience of working with complex data and responding to written and verbal enquiries.
- Business administration experience or equivalent qualifications.
- Excellent customer service skills.
- An ability to interpret maps with good attention to detail.
If you're unsure whether your skills or experience are suitable or you would like an informal chat, please contact: Richard Rayson at richard.rayson@staffordshire.gov.uk or Angela Dickinson at angela.dickinson@staffordshire.gov.uk.
Interviews will be held during the week starting 23rd February 2026.
We’re happy to talk flexible working.
Our Recruitment Process
We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County Council
We are no ordinary county council. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of our People Strategy. We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
Our Benefits
We aim to create a supportive working environment where employees can achieve their full potential and a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to our rewards and benefits.
Our Recruitment Commitment
As an Authority, we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Community Highways Technical Support Officer in Stafford employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Highways Technical Support Officer in Stafford
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Community Highways team at Staffordshire County Council. Understanding their projects and values will help you connect with them and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Prepare for those tricky questions! Think about how your experience with complex data and customer service can relate to the role. Practise answering questions about how you've tackled challenges in the past, especially in community settings.
✨Tip Number 3
Show off your tech skills! Since the role involves interrogating digital records and GIS systems, be ready to discuss any relevant experience you have. If you’ve worked with similar tools, make sure to highlight that during your chat.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready. This shows your enthusiasm and helps you figure out if the role is the right fit for you. Plus, it’s a great way to engage with the interviewers!
We think you need these skills to ace Community Highways Technical Support Officer in Stafford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for improving local roads and community satisfaction shine through. We want to see how much you care about making a positive impact in our community!
Be Detailed and Clear: Pay close attention to detail in your written application. Whether it's your experience with complex data or your understanding of highway services, make sure you clearly articulate your skills and how they relate to the role.
Tailor Your Supporting Statement: Your supporting statement is your chance to stand out! Make it specific to the Community Highways Technical Support Officer role by highlighting relevant experiences and how you can contribute to our ambitious Highways Transformation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it makes the whole process smoother for both you and us!
How to prepare for a job interview at WMJobs
✨Know Your Highways Stuff
Make sure you brush up on your knowledge of highway services, legislation, and regulations. Familiarise yourself with the local community's needs and any recent projects that have been undertaken. This will show your passion for improving local roads and your commitment to enhancing community satisfaction.
✨Data is Your Best Friend
Since the role involves analysing complex data, practice interpreting data sets and preparing technical project briefs. Bring examples of how you've successfully handled data in the past, as this will demonstrate your analytical skills and attention to detail.
✨Customer Service Skills Matter
Prepare to showcase your excellent customer service skills. Think of specific instances where you've resolved enquiries or provided support. Being able to communicate effectively with elected members and the community is key, so be ready to discuss how you can be the go-to person for community enquiries.
✨Engage with the Team Spirit
Show that you understand the importance of teamwork in delivering high-quality highway services. Be prepared to discuss how you would liaise with other teams and engage with local insights. Highlight any previous experiences where collaboration led to successful outcomes.
