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- Tasks: Manage rent and leaseholder accounts to prevent arrears and support tenancies.
- Company: Join Solihull Community Housing, a community-focused organisation.
- Benefits: Full-time role with competitive salary and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on customer care and support.
- Why this job: Make a real difference in people's lives by helping them manage their finances.
- Qualifications: Experience in achieving targets and understanding rent collection procedures.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking two full time Income Account Managers to join our Income Services Team at SCH, who will work as part of a team proactively managing a portfolio of rent, temporary accommodation and leaseholder accounts to prevent and reduce arrears and debt escalation. This is a key role at SCH responsible for delivery of high quality, customer focused rent collection and arrears services, and for ensuring that we are continually seeking to maximise income for the organisation, minimise evictions and sustain tenancies.
Responsibilities:
- Proactively manage a portfolio of rent, temporary accommodation and leaseholder accounts to prevent and reduce arrears and debt escalation.
- Deliver high quality, customer focused rent collection and arrears services.
- Ensure that we continually seek to maximise income for the organisation, minimise evictions and sustain tenancies.
Qualifications and Experience:
- Experience in achieving and/or exceeding set performance targets.
- Strong understanding of the legislative procedures for the collection of rent and leaseholder debt.
- Customer focused approach to rent collection, offering empathy and a non‑judgemental attitude, and committed to early intervention with affordable repayment plans for customers in arrears.
- Ability to prepare and confidently present arrears cases in court.
- Persistent, resilient and professional approach; ability to manage difficult conversations professionally, excellent numerical skills and ability to build positive partnerships.
Income Account Manager (Full time) in Solihull employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Account Manager (Full time) in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and customer service. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed accounts or resolved difficult situations in previous roles. This will help you stand out as a candidate who can deliver high-quality, customer-focused services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Account Manager (Full time) in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Account Manager role. Highlight your experience in managing accounts, rent collection, and any relevant performance targets you've smashed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-focused approach and your understanding of legislative procedures. Let us know why you're passionate about preventing arrears and sustaining tenancies – we love a good story!
Showcase Your Skills: Don’t forget to highlight your numerical skills and your ability to handle difficult conversations. We’re looking for someone who can present cases confidently, so if you have examples of this, make sure to include them in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at WMJobs
✨Know Your Numbers
As an Income Account Manager, you'll need to demonstrate strong numerical skills. Brush up on your understanding of rent collection processes and be ready to discuss how you've successfully managed accounts in the past. Prepare some examples where you’ve reduced arrears or improved income for previous employers.
✨Show Your Customer Focus
This role is all about empathy and a non-judgemental approach. Think of specific instances where you've helped customers in difficult situations. Be prepared to share how you’ve created affordable repayment plans or resolved conflicts, showcasing your commitment to customer service.
✨Understand the Legislation
Familiarise yourself with the legislative procedures related to rent and leaseholder debt collection. You might be asked about these during the interview, so having a solid grasp will show that you're serious about the role and understand the legal framework within which you'll be working.
✨Prepare for Difficult Conversations
You’ll likely face challenging discussions in this role. Think about how you would handle tough conversations with tenants regarding arrears. Practise articulating your approach to maintaining professionalism while being persistent and resilient, as this will be key to your success.