At a Glance
- Tasks: Process claims for Council Tax Reduction and Housing Benefit while providing excellent customer service.
- Company: Join Solihull Metropolitan Borough Council, a supportive and inclusive workplace.
- Benefits: Enjoy flexible working, generous leave, and access to training and development opportunities.
- Other info: Hybrid working model with a friendly team and great career progression.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE Maths and English or equivalent skills; strong communication and attention to detail required.
The predicted salary is between 26824 - 37280 £ per year.
Job Overview
Solihull Metropolitan Borough Council – Benefits Assessor position at Band C/D.
Band C/D salary: £26,824 to £37,280 per annum.
Candidates may be appointed at Band C or Band D level; incremental progression between bands depends on experience, performance, and meeting additional criteria for Band D.
Responsibilities
- Processing new and change of circumstances claims for Council Tax Reduction and Housing Benefit.
- Dealing with queries and requests raised by members of the public by telephone, email or letter.
- Liaising with other sections, departments and outside bodies e. g. Department for Work and Pension, Landlords and Housing Associations.
- Undertaking report checking and analysis.
- Updating office procedures and training members of staff within the Division.
- Producing high quality, accurate work to agreed performance levels and meeting agreed service standards.
This is a career graded post and applicants can be appointed at a grade C or D dependent on their level of existing experience.
- Band D Additional Responsibilities
- Assisting in the investigation and collation of information for complex complaints and MP Enquiries.
- Making appropriate revisions and decisions on reconsiderations in relation to Housing Benefit and Council Tax Reduction entitlement.
- Assisting with the implementation of new legislation and budget announcements, reading Government guidance, making recommendations on tests, developing test plans, carrying out testing and reporting any issues.
- Assisting with staff development and training and carrying out accuracy checking where appropriate.
- Assisting with the preparation of data for subsidy, subsidy workbooks and audits.
- Reviewing, analysing and making decisions on Specified and Supported Exempt Accommodation of all types.
Requirements
GCSE Maths and English grades A*-C or 4-9 (or equivalent Level 2 qualifications) or demonstration of equivalent numeracy and literacy skills in processing Housing Benefit and Council Tax Reduction.
Excellent communication skills, accuracy and attention to detail are essential.
Benefits
- A friendly working environment with flexible and agile working options including flexi leave up to 24 days per year.
The role will be on a hybrid basis, combining office and home‑based work.
- Generous annual leave entitlements.
- Family and carer friendly policies.
- Opportunities for training and development.
- Access to the Employee Assistance Programme – 24‑hour independent, free and confidential advice and support service.
- Access to the Local Government Pension Scheme.
- Employee benefits including a staff discount card.
We are currently implementing our Smarter Ways of Working strategy, recognising that work is what you do and not necessarily where you go.
While your geographical location isn’t critical, you will need to be able to commute to our offices in Solihull as required to fulfil service needs.
If you have specific queries regarding our hybrid working, please contact us.
If you enjoy a high‑paced working environment, are passionate about delivering high‑quality customer service and possess expertise and skills within a Benefits environment, we would love to hear from you.
For more information, please contact Jessica Neal for an informal discussion on 0121 704 6579.
Interview Process
Interview date – Week commencing 3rd August 2026 or 10th August 2026 (flexible to suit candidate availability)
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Solihull Council is responsible for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
This post requires the following Disclosure and Barring check: DBS standard.
Solihull Council is proud to be an Equal Opportunities Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.
- Attached Documents
- 5. JDPS v9 (May 26) Band C-D June 2026 (1). docx
- #J-18808-Ljbffr
Benefits Assessor in Solihull employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Assessor in Solihull
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like WMJobs, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like WMJobs and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Benefits Assessor in Solihull
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for WMJobs and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at WMJobs
✨Get to Know Public Sector Values
Before your interview with WMJobs, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for WMJobs.
