Shropshire Council,
We are looking for someone who will play a crucial role in supporting the smooth operation of our business functions. You will be responsible for:
- Deliver high-quality and consistent customer service, addressing their questions, needs, concerns, and feedback in a prompt and courteous manner. Ensure that lessons learned from customer complaints are used to improve service quality and performance
- Perform administrative and financial tasks for the Business Service, such as arranging meetings, preparing documents, updating systems, managing correspondence, processing financial transactions, monitoring portal data, and participating in the phone rota
- Lead/ and or support colleagues in data entry and compliance, ensuring that cases are recorded and updated accurately and following agreed processes. When necessary, provide essential assistance to team members, either virtually or face-to-face
- Work effectively with a wide range of internal & external colleagues and communicate clearly and professionally with them, sharing relevant information and providing support as needed
For further information, please see the documents attached.
Attached documents
Business Support Officer Person Specification.pdf
Business Support Officer ADVERT.pdf
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Business Support Officer in Shrewsbury employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a supportive and friendly work environment for Social Workers in the picturesque Malvern Hills area. With a strong emphasis on professional development, flexible working arrangements, and a commitment to employee well-being, you will thrive in a culture that values collaboration and innovation. Join a dedicated team where your contributions are recognised and where you can make a meaningful impact in the lives of those you support.
