Service Delivery Manager

Citizens Advice Dudley and Wolverhampton,

At Citizens Advice Dudley & Wolverhampton, we provide high‑quality information, advice, and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities.

Service Delivery Manager

Permanent Contract: 37 hrs p/w (min 30 hrs) – £32,500 – £35,000 p/a FTE

A key operational leadership role responsible for managing front‑line, client‑facing teams and ensuring high‑quality service delivery across our advice and non‑advice contracts with multiple funders. You’ll manage performance, support staff development and make sure services meet contract and organisational standards. As part of the Operational Leadership Team, you’ll join six other operational managers who work closely with the Senior Leadership Team to drive continuous improvement and contribute to new business opportunities. You’ll take a hands‑on approach, where your work directly improves service delivery and creates impact.

About You

• Demonstrable capabilities to line‑manage different teams and work collaboratively to meet objectives, ensuring the team’s processes and tasks are carried out efficiently.
• Excellent administrative, planning and organisational skills and the ability to work to tight deadlines and manage time effectively under own initiative on a range of tasks at any one time.
• Strong interpersonal skills with the ability to deal with people at all levels appropriately, inside and external to the organisation.
• Calm and professional when handling sensitive issues, complex demands, and periods of change.
• Committed to continuous learning and creating a positive, inclusive environment where teams can thrive.

Working with Us

• Our work is guided by our 4Cs values: Connect | Change | Compassionate | Committed.
• We pride ourselves on a supportive, collaborative culture where staff wellbeing is prioritised.
• We are committed to developing our workforce and providing opportunities for learning, progression and continuous improvement.
• We warmly welcome applications from people of all backgrounds. We are committed to building a workforce that reflects the diversity of the communities we serve.
• Roles are based across Dudley and Wolverhampton, with hybrid working between home and office depending on service requirements.
• Salaries dependent on skills and experience.
• Hours as advertised per role, with flexibility considered where appropriate.

How To Apply

Visit to download the recruitment pack and review the job description and person specification for the role you are interested in. The recruitment pack also contains detailed instructions on how to apply. Submit your CV and a personal statement (up to two sides of A4) explaining how your skills and experience meet the requirements of the role. Make sure your contact details are included so we can get in touch.

For any questions or to submit your CV and personal statement, please email:

Closing Date: Monday 9th March 2026 at 9am. We reserve the right to close these vacancies early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.

Join our team and grow both personally and professionally while making a tangible difference to people facing real challenges in our communities.

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