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- Tasks: Manage service charges for over 6,500 leaseholders and ensure compliance with legislation.
- Company: Birmingham City Council, dedicated to serving the community.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on process improvements and customer satisfaction.
- Why this job: Make a real difference in the lives of residents while developing your leadership skills.
- Qualifications: Strong analytical skills and experience in financial data interpretation required.
The predicted salary is between 45091 - 51356 £ per year.
This role involves managing the Service Charge Team responsible for all tenant and leasehold charges across the city. Birmingham City Council oversees the management of over 6,500 leaseholders and 59,000 council tenants.
Key Responsibilities
- Ensuring financial deadlines are met.
- Ensuring compliance within relevant legislation and service delivery to customers.
- Accurate calculation and reconciliation of service charges, responsible for inputting charges into the Housing Management System.
- Collaborate on end-to-end process mapping and ensure proper controls are in place and strengthened.
- Advising senior stakeholders.
- Driving process improvements while supporting team development.
- Understanding regulatory and legislation requirements specifically for service charge accounting, the Landlord and Tenant Act 1985 and Section 20.
- Managing a small team.
- Providing expert advice to both service owners, budget holders, and customers.
- Strong analytical skills with the ability to interpret complex financial data.
- In-depth understanding of tenancy agreements and lease interpretation.
- Responding to any complaints and queries from residents relating to service charges.
- Producing and reviewing periodic financial reports for senior management.
- Reviewing and optimizing legacy data to support transparency and accuracy.
- Working with auditors/finance as part of the service charge reconciliation process.
- Ensuring policies and procedures remain compliant with legislation and best practice.
Qualifications
Service Charge Manager employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service charge management and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to financial analysis and team management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Service Charge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge Manager role. Highlight your experience with financial management, compliance, and team leadership. We want to see how your skills match what we're looking for!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, include examples of how you've interpreted complex financial data in the past. We love seeing real-life applications of your expertise!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at WMJobs
✨Know Your Numbers
As a Service Charge Manager, you'll be dealing with financial data daily. Brush up on your knowledge of service charge calculations and the relevant legislation, like the Landlord and Tenant Act 1985. Be prepared to discuss how you would ensure compliance and accuracy in your role.
✨Showcase Your Leadership Skills
Since you'll be managing a small team, it's crucial to demonstrate your leadership abilities. Think of examples where you've successfully led a team or driven process improvements. Share how you support team development and foster collaboration.
✨Prepare for Stakeholder Engagement
You'll need to advise senior stakeholders, so practice articulating complex financial concepts in a clear and concise manner. Prepare examples of how you've effectively communicated with stakeholders in the past, especially regarding service charges or financial reports.
✨Anticipate Resident Queries
Residents will have questions and complaints about service charges, so think about how you would handle these situations. Prepare to discuss your approach to resolving issues and ensuring transparency. Highlight any experience you have in customer service or complaint resolution.