At a Glance
- Tasks: Oversee library operations, coordinate events, and deliver excellent customer service.
- Company: Sandwell Metropolitan Borough Council, a forward-thinking library service.
- Benefits: Generous leave, pension scheme, employee discounts, and development opportunities.
- Other info: Flexible hours and potential to work across multiple library locations.
- Why this job: Make a real difference in your community while working in a vibrant environment.
- Qualifications: Two years supervisory experience and strong customer service skills required.
The predicted salary is between 24750 - 30250 £ per year.
Sandwell Metropolitan Borough Council,
Sandwell Libraries and Archives is looking to appoint a committed, enthusiastic, and highly motivated
Senior Supervisor to join the
Oldbury Library Town Team .
This is a challenging and rewarding role in a busy library environment, where no two days are the same.
You will play a key role in delivering high-quality library services and supporting the operational and strategic development of the library service.
About The Role
Working in partnership with the Library Manager, you will help oversee the day-to-day operation of 5 Oldbury libraries, including staff supervision, building management, and service delivery.
You will be responsible for a wide range of duties associated with the presentation of library services, activities, and events, as well as administrative routines and procedures.
You will also support the delivery of events and community activities, helping to ensure that the library remains a welcoming and vibrant hub.
Key Responsibilities
- Support the Library Manager in the management of staff and library operations.
- Assist with the operational and strategic development of library services.
- Coordinate and deliver library activities, events, and community engagement initiatives.
- Ensure high standards of customer service and the presentation of library services.
- Carry out administrative routines and procedures efficiently and accurately.
- Support building management and ensure a safe, welcoming environment for customers and staff.
- Assist with evening events and other activities as required.
About You
- Enthusiastic, outgoing, and committed.
- Organised and able to work effectively in a fast-paced environment.
- Flexible and adaptable in responding to changing service needs.
- A strong team player with excellent communication and interpersonal skills.
- Passionate about delivering excellent customer service and supporting local communities.
Flexibility is essential, as there is the potential to work at any Sandwell library location to support service delivery.
If you are looking for an opportunity to make a real difference in your community and contribute to the future of library services in Sandwell, we would love to hear from you.
- You will need
- Two years Supervisory experience
- Excellent customer service skills
- Experience of co-operating with others as part of a team
- Experience of managing your own workload and working to deadlines
- Experience of working with adults and children
- At least two years’ experience of providing direct services to the public
- Excellent I. T skills
You may be required to work Saturdays and be flexible in the hours you work in the week.
Recognised library or customer service qualification (e. g. City and Guilds, NVQ Level 2/3 in Customer Care OR be working towards one OR equivalent skills and experience)
In exchange, this is a highly valued role, and you will become part of a forward thinking and energised team.
Why work for us?
- Generous annual leave entitlements
- Access to the Local Government Pension Scheme
• Access to an award-winning employee benefits scheme, which includes
- An exclusive retail discounts portal
- Salary sacrifice schemes for cars, bikes, technology and car parking
- An employee assistance and counselling service
- Annual leave purchase scheme
- A wide variety of learning and development opportunities
- Planned interview date 22nd September 2026
- #J-18808-Ljbffr
Senior Supervisor – Oldbury Library Town employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
