At a Glance
- Tasks: Support and evolve critical Housing applications, ensuring system stability and performance.
- Company: Birmingham City Council, committed to inclusivity and community service.
- Benefits: Competitive salary, training opportunities, and a great work-life balance.
- Other info: Join a supportive team with excellent career growth potential.
- Why this job: Make a real impact in local government while developing your technical skills.
- Qualifications: Experience with NEC Housing, SQL, and integrated application landscapes.
The predicted salary is between 45091 - 51356 € per year.
Grade D - £45,091 – £51,356 Consultation grade - subject to formal evaluation under the Pay Equity Review. Working 36.5 hours per week.
We are seeking an experienced Housing specialist with strong technical expertise in NEC Housing and associated systems. This is an opportunity to play a key role in supporting and evolving Birmingham City Council’s critical Housing and Property applications, working closely with both technical and functional teams to deliver reliable, high-quality digital services.
Main Duties and Responsibilities
- Provide practitioner-level application support for Housing and Property systems, including NEC Housing, Civica DM360 and associated platforms.
- Diagnose and resolve complex application and integration issues, ensuring system stability, performance, and resilience.
- Support and maintain integrations between systems, including batch processing, data flows, and interface management.
- Lead on troubleshooting high-impact incidents and act as a point of escalation within the team.
- Contribute to application upgrades, configuration changes, and continuous service improvement activities.
- Work closely with business stakeholders, suppliers, and technical teams to understand requirements and deliver effective solutions.
- Support the development of internal capability by sharing knowledge and mentoring less experienced colleagues.
- Ensure applications meet security, data protection, and audit requirements.
Who Should Apply
- Proven experience supporting NEC Housing in a complex environment.
- Strong hands‑on SQL experience, including scripting, reporting, and data analysis.
- Experience supporting integrated application landscapes, including troubleshooting interfaces and data flows.
- Experience working with document management or workflow systems such as Civica DM360.
- Ability to resolve complex technical issues and identify root causes in a live support environment.
- Experience working with business stakeholders and translating requirements into practical solutions.
- Able to work independently, prioritise effectively, and operate in a high-pressure environment.
Desirable
- Experience supporting Repairs, Temporary Accommodation, or Allocations.
- Experience working within local government or a similarly complex organisation.
We will support you with
- An environment that values curiosity, autonomy and working in the open.
- An engaged and supportive leadership with a clear vision.
- Training and development opportunities to help you progress and be the best you can be.
- An inclusive workplace committed to reflecting the public we serve.
- A benefit package designed to promote a great work life balance.
- Exposure to all digital and technology teams and services areas across the council.
Your application must include an up-to-date CV. Applications without a CV will not be considered. Proof of Right to work in the UK will be required before any employment offer can be confirmed. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Senior Application Support Engineer employer: WMJobs
Birmingham City Council is an excellent employer, offering a supportive and inclusive work environment that values curiosity and autonomy. With a strong focus on employee development, you will have access to training opportunities and the chance to collaborate with diverse digital and technology teams, all while contributing to meaningful public service in a vibrant city. Enjoy a competitive benefits package designed to promote a healthy work-life balance as you play a key role in enhancing critical housing and property applications.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and tech sectors. Attend local meetups or online webinars related to NEC Housing and application support. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with NEC Housing and SQL. Highlight any projects where you’ve resolved complex issues or improved system performance. This will make you stand out when we’re looking for candidates.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to application support. Practice explaining how you've tackled high-impact incidents in the past. We love candidates who can demonstrate their problem-solving skills under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Birmingham City Council and contributing to our mission.
We think you need these skills to ace Senior Application Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Application Support Engineer role. Highlight your experience with NEC Housing and any relevant technical skills, like SQL. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—show us how you've used them! Share examples of complex issues you've resolved in previous roles, especially those related to application support. We love seeing real-world applications of your expertise.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's necessary. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you brush up on your knowledge of NEC Housing and Civica DM360. Be ready to discuss your hands-on SQL experience and how you've tackled complex application issues in the past. This will show that you’re not just familiar with the systems, but that you can also handle real-world challenges.
✨Showcase Your Problem-Solving Skills
Prepare examples of high-impact incidents you've resolved. Talk about your troubleshooting process and how you identified root causes. This is crucial for demonstrating your ability to maintain system stability and performance, which is key for the role.
✨Engage with Stakeholders
Think about times when you've worked closely with business stakeholders. Be ready to explain how you translated their requirements into practical solutions. This will highlight your communication skills and your ability to work collaboratively, which is essential for this position.
✨Emphasise Continuous Improvement
Discuss any experiences you have with application upgrades or service improvement activities. Show that you’re proactive about enhancing systems and processes. This aligns perfectly with the council's commitment to delivering high-quality digital services.
