At a Glance
- Tasks: Assist customers with property repairs via phone, email, and in person.
- Company: Join Rugby Borough Council, a community-focused organisation committed to growth.
- Benefits: Enjoy 35 days leave, a generous pension scheme, and flexible working hours.
- Other info: Great opportunities for personal development and wellbeing support.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Experience in customer service and social housing repairs is preferred.
The predicted salary is between 25989 - 28142 € per year.
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About The Role
This role is a Fixed Term Contract with a duration of 2 years. This is a varied and fast paced role where you’ll be an integral part of the Property Repairs Service. Responding to and dealing with customers over the phone, email and in person, administering repairs to their properties. Logging repair tickets, scheduling resources and liaising with Officers, Operatives and Contractors to deliver an effective and efficient service. Please note that this role is office based 5 days a week.
About You
We’re looking for someone with experience of working within social housing repairs and maintenance or a related sector, especially if you have experience working with Gas and Electric that’s looking for an office-based customer focused role. You should have experience dealing with customers face to face, on the phone and by email, be able to work well under pressure and have extremely strong attention to detail whilst being able to work at pace. As a front-line person who’s an ambassador for our Property Repairs Service you’ll be a great problem solver that can operate with minimal supervision to identify issues and solutions and know when to and be able to get support from the wider team to ensure things are done right first time. Good MS Office skills are needed and the ability to have a high level of accuracy with data and information. Experience of other IT systems such as Technology Forge and dynamic scheduling tools would be an advantage. If you enjoy customer interaction, are organised and pro‑active, have the ability to articulate a situation, and have a professional, personable and adaptable style we would love to hear from you!
Benefits
- 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Flexi time scheme
- Annual leave purchase scheme
- Subsidised parking
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Extra Benefits including Retail Discounts, & Cycle to Work scheme and more
Customer Service and Resources Administrator in Rugby employer: WMJobs
Rugby Borough Council is an exceptional employer that prioritises both community impact and employee wellbeing, offering a supportive work culture where personal development is encouraged. With generous benefits such as 35 days of leave, a Local Government Pension Scheme, and various learning opportunities, employees can thrive in a dynamic environment while contributing to the growth of one of the UK's fastest-growing boroughs.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Resources Administrator in Rugby
✨Tip Number 1
Get to know the company! Research Rugby Borough Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your problem-solving abilities. Role-play with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Rugby Borough Council on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might give you a leg up!
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through our platform. This way, you’ll be in the best position to stand out and get noticed by the hiring team.
We think you need these skills to ace Customer Service and Resources Administrator in Rugby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service and Resources Administrator role. Highlight your experience in social housing repairs and customer service, as this will show us you’re the right fit for our team.
Show Off Your Skills:Don’t forget to mention your MS Office skills and any experience with IT systems like Technology Forge. We want to see how your technical abilities can help us deliver an efficient service!
Be Personable:Since this role involves a lot of customer interaction, let your personality shine through in your application. We love candidates who can articulate situations well and have a professional yet friendly approach.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing repairs and maintenance. Familiarise yourself with common issues and solutions, especially related to gas and electric. This will show that you're not just interested in the role but also understand the challenges involved.
✨Customer Interaction Practice
Since this role involves a lot of customer interaction, practice how you would handle different scenarios. Think about how you would respond to a frustrated customer or how to articulate a solution clearly. Role-playing with a friend can help you feel more confident.
✨Highlight Your Problem-Solving Skills
Be ready to share examples of how you've solved problems in previous roles. Think of specific situations where you identified an issue and took the initiative to resolve it. This will demonstrate your ability to work independently and effectively under pressure.
✨Show Off Your Tech Skills
Brush up on your MS Office skills and be prepared to discuss any experience you have with IT systems like Technology Forge or dynamic scheduling tools. If you don’t have direct experience, mention your willingness to learn and adapt to new technologies.
