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- Tasks: Lead a dynamic team to enhance digital services and drive innovation.
- Company: Warwickshire County Council, a forward-thinking and people-centred organisation.
- Benefits: Generous pension scheme, flexible working, and ample annual leave.
- Why this job: Make a real impact on the future of digital services in your community.
- Qualifications: Experience in ICT management and strong leadership skills required.
- Other info: Join a diverse workplace where your contributions are valued and supported.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Warwickshire County Council – Make a real impact. Shape the future of digital services in Warwickshire. Are you an experienced ICT leader looking for the next step in your career? This is a high‑impact role at the heart of a forward‑thinking, people‑centred organisation. The role is to join Warwickshire County Council’s Digital & ICT senior leadership team as the Operations Service Support Manager. Working alongside the Head of Service and fellow Service Managers, you will influence service strategy and drive innovation that supports Warwickshire’s vision and outcomes.
Responsibilities
- Lead and develop a team of around 38 colleagues, fostering a high‑performing, collaborative culture.
- Oversee a ÂŁ10m budget, ensuring value for money, effective procurement, and strategic resource planning.
- Ensure ICT support services run optimally and align with best practice frameworks.
- Strengthen relationships with business owners, suppliers, and key stakeholders across the Council and partner organisations.
- Drive continuous improvement and resilience across technologies and service delivery.
About You
- Experience managing ICT functions and multi‑disciplinary teams in complex environments.
- Strong strategic thinking and the ability to translate vision into operational delivery.
- Proven experience managing budgets and driving service performance.
- Knowledge of ITIL processes (desirable) and experience within local government (highly beneficial).
- Excellent communication, partnership‑building, and stakeholder‑management skills.
If you are motivated by improving services, empowering teams, and delivering high‑quality outcomes for the people of Warwickshire, we’d love to hear from you.
Working for Warwickshire – The difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, and supported. Our people are central to our success, and we are committed to building a workplace where diverse and talented colleagues can thrive. Our benefits include:
- A generous Local Government Pension Scheme, with an employer contribution of around 19%.
- Agile and flexible working, supporting work–life balance.
- Generous annual leave, plus
Operations Support Service Manager in Royal Leamington Spa employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Service Manager in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Warwickshire County Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the council's recent projects and initiatives. Show us that you’re not just interested in the role but also passionate about making a real impact in the community.
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and budget management. We want to see how you can translate your experience into the specific needs of the Operations Support Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Warwickshire County Council.
We think you need these skills to ace Operations Support Service Manager in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in ICT leadership and team management. We want to see how your skills align with the role of Operations Support Service Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Strategic Thinking: In your application, emphasise your ability to translate vision into operational delivery. We’re looking for someone who can think strategically, so share examples of how you’ve successfully implemented strategies in previous roles.
Highlight Budget Management Experience: Since this role involves overseeing a £10m budget, it’s crucial to demonstrate your experience in managing budgets effectively. Share specific instances where you’ve ensured value for money and made strategic resource planning decisions.
Communicate Clearly and Confidently: Your written application is your first chance to impress us, so make sure it’s clear, concise, and free of jargon. Use straightforward language to convey your ideas and experiences, and don’t forget to apply through our website for the best chance of success!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you brush up on your knowledge of ICT functions and ITIL processes. Be ready to discuss how you've managed multi-disciplinary teams in complex environments, as this will show your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead and develop teams. Think about times when you fostered a collaborative culture or drove service performance. This is key for the Operations Support Service Manager role.
✨Budget Savvy
Since you'll be overseeing a ÂŁ10m budget, come prepared to discuss your experience with budget management. Share specific instances where you ensured value for money and effective procurement, as this will demonstrate your strategic thinking.
✨Build Relationships
Think about how you've strengthened relationships with stakeholders in the past. Be ready to share strategies you’ve used to engage with business owners and suppliers, as this is crucial for driving innovation and continuous improvement.
