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For Companies At a Glance
- Tasks: Engage residents, manage social media, and support community projects.
- Company: Join Dovecotes TMO, a community-focused organisation enhancing local living.
- Benefits: Enjoy 25 days leave, a pension scheme, car allowance, and bonuses.
- Other info: Full driving licence needed; DBS disclosure required.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: GCSE literacy and numeracy required; degree in relevant field preferred.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Resident Engagement Officer role at Dovecotes Tenant Management Organisation Ltd (Dovecotes TMO). Location: The Dovecotes Estate, Ryefield, Pendeford, WV8 1UD. 35 Hours Full Time. DBS disclosure required. Special Conditions: Full Driving Licence. Package includes 25 days leave, local authority pension scheme, car allowance, and staff bonus incentives.
Job Details
Post Designation: Resident Engagement Officer
Post Ref: TMO / REO
Grade: 5/6 (ADD PAYSCALE)
Responsible to: Chief Officer
Key Responsibilities
- Create and deliver fundraising for Dovecotes TMO community engagement activities. 15%
- Devise and implement strategies to increase resident engagement. 15%
- Manage all marketing and promotional delivery. 15%
- Manage and expand social media platforms, and update the website. 10%
- Provide support to the Chief Officer and elected board members. 10%
- Support the delivery of community funding and allocations to residents. 10%
- Engage with partner agencies to expand community profile and needs. 10%
- Engage with public and private sector businesses to expand community profile and local needs. 5%
- Participate in staff development, appraisal, and training as appropriate. 5%
- Provide other clerical resources as directed and assist staff with duties as requested. 3%
- Source volunteers and form partnerships as part of corporate social responsibility. 2%
Principal Duties And Responsibilities
A community engagement officer focuses on building relationships between a housing provider and residents, fostering participation and improving community well-being. They empower residents, facilitate communication, and ensure resident feedback informs service delivery.
- Building Relationships: Establish and maintain relationships with residents, community groups, and partner organizations; ensure resident voices are heard.
- Community Development: Identify needs and develop targeted projects with resident involvement; campaigns to promote civic pride and social well-being.
- Resident Participation: Encourage resident involvement in housing service decisions.
- Communication: Act as a point of contact for residents, relay information, address concerns, and promote high-quality services.
- Service Improvement: Identify areas for improvement and incorporate resident feedback.
- Partnership Building: Collaborate with external organisations to provide comprehensive resident support.
- Reporting and Analysis: Prepare reports on engagement activities and outcomes.
Person Specification
Educational Standard
- Essential: Literacy and numeracy to GCSE A-C or equivalent.
- Desirable: Degree in Community Development, Social Work, Housing Management, or related field.
Training
- Essential: Customer service, event management, budget monitoring.
- Desirable: Knowledge of public housing, project management, BID writing.
Experience
- Essential: Minimum 3 years in community engagement or resident involvement; experience in stakeholder management, fundraising, and working with residents to enhance engagement and inclusion.
- Desirable: Experience in a Tenant Management Organisation or similar; public service experience; KPI management; resident surveys and social value reporting; familiarity with housing management systems.
Special Skills / Knowledge
- Essential: Funding applications knowledge; understanding of tenant managed organisations; resident engagement; valid driving licence with vehicle; ability to plan and prioritise; proficiency with Microsoft Office/Google apps and social media; publicity material creation.
- Desirable: Understanding of social housing sector and community organising; development of resident representatives; ability to influence strategy.
Personal Qualities
- Essential: Excellent written and verbal communication; initiative; empathy; strong influencing and stakeholder management; autonomous working; professional conduct; conflict resolution.
- Desirable: Service improvement ideas; organisational skills; proactive; resilience; passion for resident-focused service delivery.
Interests and Motivation relevant to the job
- Essential: Awareness of needs of multi-cultural society; commitment to fair, transparent service.
- Desirable: Interest in public service.
Commitment
- Essential: Understanding of confidentiality, data protection, equality, diversity and inclusion; commitment to tenant involvement.
- Desirable: Customer care and excellent service provision.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Human Resources Services
Note: This description reflects the information provided and has been reformatted for clarity. Applications and interviews will follow WMJobs processes.
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Resident Engagement Officer employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Engagement Officer
✨Tip Number 1
Familiarise yourself with the Dovecotes TMO and its community. Understanding their values, mission, and current projects will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Dovecotes TMO. They can provide valuable insights into the organisational culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Showcase your experience in community engagement by preparing specific examples of past projects where you've successfully increased resident involvement or improved services. This will demonstrate your capability to fulfil the role effectively.
✨Tip Number 4
Stay updated on current trends in community development and social housing. Being knowledgeable about recent changes or initiatives in the sector can help you engage in meaningful conversations during interviews.
We think you need these skills to ace Resident Engagement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community engagement, stakeholder management, and fundraising. Use specific examples that demonstrate your ability to build relationships and improve resident participation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community development and how your skills align with the responsibilities of the Resident Engagement Officer role. Mention your understanding of tenant-managed organisations and your commitment to resident-focused service delivery.
Showcase Relevant Skills: Emphasise your proficiency with social media, Microsoft Office, and Google apps. Highlight any experience you have in creating publicity materials or managing community projects, as these are key aspects of the role.
Demonstrate Your Commitment: Convey your understanding of confidentiality, data protection, and the importance of diversity and inclusion in your application. This will show that you are not only qualified but also aligned with the values of Dovecotes TMO.
How to prepare for a job interview at WMJobs
✨Know Your Community
Familiarise yourself with the Dovecotes Estate and its residents. Understanding the community's needs and challenges will help you demonstrate your commitment to resident engagement during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in community engagement or similar roles. Highlight specific examples of how you've successfully increased resident participation or managed stakeholder relationships.
✨Demonstrate Communication Skills
As a Resident Engagement Officer, strong communication is key. Be ready to showcase your written and verbal communication skills, perhaps by discussing how you've effectively relayed information to residents or addressed their concerns.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations involving residents. Think about past experiences where you've had to resolve conflicts or improve service delivery based on resident feedback.