At a Glance
- Tasks: Manage a high-quality, customer-focused Repairs service for housing stock and tenants.
- Company: Join Sandwell Metropolitan Borough Council, dedicated to improving community living standards.
- Benefits: Enjoy a full-time role with opportunities for professional development and a supportive work environment.
- Other info: Flexible working hours and a chance to collaborate with various stakeholders.
- Why this job: Be part of a team that values excellence and makes a real impact on the community.
- Qualifications: Knowledge of building legislation and a Level 4 in Management or equivalent is required.
The predicted salary is between 36000 - 60000 £ per year.
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Sandwell Metropolitan Borough Council,
We are looking for a Repairs Operational Officer to join our team. To manage and produce an excellent high quality, customer focused Repairs service that is efficiently run for SMBC repairs housing stock and its tenants. Including the management and day to day performance for Damp & Mould works in line with Awaab’s Law, the management of Housing disrepairs jobs (HDR’s) including the monitoring and link with both internal and external legal teams.
To offer comprehensive Repairs advice, prevention of delays to service, collaborative working with other bodies such as but not limited to, Housing management, Capital teams, Urban Design, tenant contact Centre, the housing hub, tenants, emergency services, MP’s, Councillor’s, Senior and executive management, The emergency services, contractors, training providers and suppliers.
Job Summary:-
- To manage, motivate and drive customer excellence for the day-to-day activities of your team. To develop a sense of pride and passion and a “can do attitude” across the area to improve services and focus staff on providing services “right first time\"
- To manage Operational duties including, monitoring of statistics; advice and support to employees and ensuring the accurate and timely completion of documentation in relation to organisation processes and procedures.
- Must possess knowledge of current legislation regarding Building Works.
- Knowledge of current issues affecting council, social and private sector housing.
- Flexibility and willingness to work with changing and conflicting demands.
- Legislation around Awaab\'s Law specifically to Damp & Mould works.
- Confidently demonstrate the ability to manage Housing.
- Disrepair Claims for Asset Management.
- Must have or be working towards Level 4 In Management or HNC/HND Equivalent.
Hours
37 hours per week
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours
To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk
https://www.sandwell.gov.uk/WeAreSandwell/council/story
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#J-18808-LjbffrRepairs Operational Officer in Oldbury employer: WMJobs
At Sandwell Metropolitan Borough Council, we pride ourselves on fostering a supportive and collaborative work environment that prioritises employee growth and community impact. As a Repairs Operational Officer, you will benefit from comprehensive training opportunities, a strong focus on customer excellence, and the chance to make a real difference in the lives of our tenants. Join us in Oldbury, where your contributions will be valued, and your career can flourish within a dedicated team committed to delivering high-quality services.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Operational Officer in Oldbury
✨Tip Number 1
Familiarise yourself with Awaab's Law and its implications for Damp & Mould works. Understanding this legislation will not only help you in interviews but also demonstrate your commitment to compliance and quality service.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in repairs and maintenance. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you motivated a team or improved service delivery. Highlighting your ability to drive customer excellence will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle conflicting demands and changing priorities in a fast-paced environment. Providing specific examples of your problem-solving skills will demonstrate your readiness for the role.
We think you need these skills to ace Repairs Operational Officer in Oldbury
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Repairs Operational Officer position. Understand the key responsibilities and essential requirements, such as knowledge of current legislation regarding building works and experience in managing housing disrepair claims.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your knowledge of Awaab’s Law, customer service excellence, and any management qualifications you possess.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for the role and your understanding of the challenges faced in repairs services. Mention specific examples from your past experiences that demonstrate your ability to manage teams and improve service delivery.
Follow Application Instructions:Ensure you follow all application instructions carefully. Download the application form as specified and provide all required information. Double-check for any additional documents needed, such as references or proof of qualifications.
How to prepare for a job interview at WMJobs
✨Understand Awaab's Law
Make sure you have a solid grasp of Awaab's Law and its implications for Damp & Mould works. Be prepared to discuss how this legislation affects the repairs process and how you would ensure compliance in your role.
✨Showcase Your Management Skills
Highlight your experience in managing teams and driving customer excellence. Prepare examples of how you've motivated staff and improved service delivery in previous roles, as this will be crucial for the Repairs Operational Officer position.
✨Familiarise Yourself with Housing Disrepair Claims
Be ready to discuss your knowledge of housing disrepair claims and how you would manage them effectively. Understanding the legal aspects and your approach to liaising with internal and external legal teams will be key.
✨Demonstrate Collaborative Working
Prepare to talk about your experience in collaborative working with various stakeholders, such as housing management and emergency services. Provide specific examples of how you've successfully worked with different teams to achieve common goals.
