37 hours per week Are you passionate about preventing homelessness, supporting vulnerable people, and leading teams to deliver life‑changing services? Redditch Borough Council is looking for a committed and experienced Homelessness Manager to lead our frontline homelessness service and help shape the future of housing solutions in the borough.
Salary: £48,226 to £51,356 per annum
Location: Bromsgrove and Redditch Councils
About The Role
As our Homelessness Manager, you will play a central role in delivering statutory homelessness services under the Housing Act 1996 (Part VI & VII), the Homelessness Reduction Act 2017, the Domestic Abuse Act 2021 and associated legislation.
You’ll provide leadership, technical guidance, and operational oversight to ensure we deliver a fair, compassionate, and effective customer‑focused service.
You will support the Strategic Housing Services Manager and work collaboratively with the Housing Solutions Manager, and wider service managers, to ensure your teams deliver a seamless customer service to deliver prevention‑focused outcomes. This is an opportunity to directly influence service development, performance, culture, and partnership working at both operational and strategic levels.
Key Responsibilities
- Lead, manage and inspire the Homelessness Team Leader, Homelessness Officers and wider team members.
- Ensure the professional, compliant, and customer‑centred delivery of statutory homelessness functions.
- Provide expert technical advice on homelessness legislation, guidance, and case law.
- Lead on performance management, reporting, and quality assurance to drive continuous improvement.
- Manage budgets related to homelessness services, temporary accommodation, and Homelessness, Rough Sleeping and Domestic Abuse Grant.
- Oversee SWEP processes, out‑of‑hours homelessness services, and partnership arrangements.
- Advising Councillors on the delivery of the service at an operational and strategic level.
- Ensure services are delivered with compassion, empathy, respect and high regard for safeguarding and vulnerability.
- Contribute to service development, policy implementation and system improvements, including IT systems management.
About You
We’re looking for someone who brings leadership, technical expertise, and a genuine passion for supporting people in crisis.
You will have:
A Level 4 qualification in housing or a related discipline, alongside CIH membership.
- At least five years’ experience in homelessness or housing advice services, including two years’ experience at a managerial level.
- Extensive knowledge of homelessness legislation and the ability to make legally robust decisions.
- Demonstrable experience managing staff, delivering high-quality customer services, and driving performance improvement.
- Experience controlling budgets and working within a political environment.
- Strong communication, resilience, problem‑solving, and people‑management skills.
Additional Information
The Council offers a range of staff benefits:
- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
The closing date for receipt of completed applications is 7 September 2026 (Midnight)
We are an equal opportunities employer and welcome applications from all Sections of the Community
Attached documents
- 1. Homelessness Manager JD PS (1) (2).pdf
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Homelessness Manager in Redditch employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a supportive and friendly work environment for Social Workers in the picturesque Malvern Hills area. With a strong emphasis on professional development, flexible working arrangements, and a commitment to employee well-being, you will thrive in a culture that values collaboration and innovation. Join a dedicated team where your contributions are recognised and where you can make a meaningful impact in the lives of those you support.
