Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support educational IT applications and infrastructure, manage projects, and provide technical assistance.
- Company: SIPS Education Ltd is dedicated to enhancing educational IT services and supporting customer needs.
- Benefits: Enjoy hybrid working, professional growth opportunities, and a supportive team culture.
- Why this job: Join a passionate team focused on innovation and making a difference in education through technology.
- Qualifications: Proficiency in Microsoft 365, network solutions, and excellent communication skills are essential.
- Other info: Regular travel to customer sites and out-of-hours work may be required.
The predicted salary is between 27226 - 32080 £ per year.
Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Join SIPS Education as a Project and Technical Support Officer and play a pivotal role in supporting educational IT applications and infrastructure. This hybrid role involves working both at customer sites and remotely.
Why Join Us? At SIPS Education, we are committed to being a trusted support partner to our customers. You will be part of a dedicated team that values innovation, professional growth, and the continuous improvement of our services. If you are passionate about IT and education, and ready to take on a challenging and rewarding role, we want to hear from you.
Key Responsibilities:
- Technical Support: Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
- System Management: Manage the installation, upgrade, and maintenance of network infrastructure and applications, ensuring systems are updated and functioning optimally. Maintain all technical documentation relating to a customer site.
- Project Assistance: Collaborate with the Project Manager on digital transformation projects, managing planning and implementation phases.
- Service Support: Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout incident resolution.
- Quality Service: Strive to deliver high-quality service, demonstrating commitment to customer care and effective communication with both technical and non-technical staff.
Requirements:
- Technical Expertise: Proficient in Microsoft 365 administration and management, including Entra ID and Intune. Understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSI, WDS, MDT, Print Management. Experience with wired and wireless network solutions, HP Aruba and CISCO Meraki is advantageous. Proficient in supporting and managing MDM solutions, including Intune and Meraki. Experience in Windows desktop end-user support.
- Customer Service Skills: Excellent communication skills, with the ability to explain technical issues to non-technical users.
- Self-Motivated: Ability to work independently and manage workload effectively.
- Team Collaboration: Willingness to support all aspects of IT services and assist colleagues across IT as needed.
- Documentation Skills: Ability to create and maintain procedural and technical documentation.
Special Conditions:
- Out-of-hours work may be necessary to meet operational needs.
- Regular travel to customer sites is expected.
- Hybrid working arrangements.
How to apply? Application forms are attached below and should be returned to SIPS Education Ltd, 2nd Floor, Guardian House, Cronehills Linkway, West Bromwich, West Midlands B70 8GS or emailed to SIPS Education Ltd.
SIPS Education Ltd is committed to safeguarding and promoting the welfare of children and young people. The role requires an enhanced DBS clearance, including Barred list check, and is exempt from the Rehabilitation of Offenders Act 1974. This position requires fluent spoken and written English, and applications from disabled individuals are encouraged under our Disability Confident commitment. We support employment of veterans and Reserve Forces members. Successful shortlisted candidates will be subject to an online search, which is not part of the formal shortlisting process but may be discussed during the interview.
Hours: 37 hours, Permanent
Grade: Grade 5, SCP 18-23, £27,226 - £32,080 p.a.
Location: SIPS Education Ltd, Guardian House, Cronehills Linkway, West Bromwich B70 8SW
Closing Date: 12th May 2025
Interview Date: 14th May 2025
Project & Technical Support Officer - SIPS Education Ltd employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project & Technical Support Officer - SIPS Education Ltd
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Hyper-V, and network solutions like HP Aruba and CISCO Meraki. Being able to discuss these technologies confidently during your interview will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 2
Highlight any previous experience you have in providing technical support, especially in educational settings. Be ready to share examples of how you've resolved issues or improved systems, as this will demonstrate your capability to handle the responsibilities of the position.
✨Tip Number 3
Prepare to discuss your customer service skills and how you communicate technical information to non-technical users. This is crucial for the role, so think of specific instances where you've successfully bridged the gap between technical jargon and user-friendly explanations.
✨Tip Number 4
Since the role involves collaboration with a Project Manager, consider how you can showcase your teamwork abilities. Think of examples where you've worked effectively in a team environment, particularly in IT projects, to illustrate your collaborative spirit.
We think you need these skills to ace Project & Technical Support Officer - SIPS Education Ltd
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Project & Technical Support Officer position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Technical Skills: Make sure to emphasise your proficiency in Microsoft 365, server technologies, and network infrastructure. Provide specific examples of how you've used these skills in previous roles to demonstrate your technical expertise.
Showcase Customer Service Experience: Since the role requires excellent communication skills and a customer-focused approach, include examples of how you've successfully resolved technical issues for non-technical users. This will show your ability to bridge the gap between technical and non-technical staff.
Prepare Your Documentation: Ensure your CV is updated and tailored to the job. Include a cover letter that outlines your motivation for applying and how your skills align with SIPS Education's mission. Don't forget to proofread for any errors before submission.
How to prepare for a job interview at WMJobs
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency in Microsoft 365, server technologies, and network infrastructure. Highlight specific experiences where you've successfully resolved technical issues or managed installations.
✨Demonstrate Customer Service Excellence
Since the role is customer-focused, be ready to share examples of how you've effectively communicated technical information to non-technical users. This will show your ability to bridge the gap between tech and user needs.
✨Prepare for Project Management Questions
Expect questions about your experience with project assistance and collaboration. Be ready to discuss how you've contributed to digital transformation projects and your approach to planning and implementation.
✨Emphasise Team Collaboration
The role requires working closely with colleagues across IT. Share examples of how you've supported team efforts and maintained open communication during incident resolutions, showcasing your collaborative spirit.
