At a Glance
- Tasks: Lead and manage transport operations, ensuring efficient service delivery across Worcestershire.
- Company: Join Worcestershire County Council, a forward-thinking organisation dedicated to community support.
- Benefits: Enjoy flexible working, great holiday entitlement, and a brilliant pension scheme.
- Other info: Opportunities for personal growth and a culture that values diversity and inclusion.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Level 6 qualification or equivalent experience required; strong IT skills preferred.
The predicted salary is between 30700 - 34000 € per year.
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Worcestershire County Council,
Job Title: Principle Transport Allocation Officer
Salary: £35,887 - £38,288 per annum
35 Hours per Week
Location: Warndon Depot
Team: Transport Commissioing
Permanent
The Role
Are you an experienced transport operations professional ready to lead, innovate, and make a positive impact across Worcestershire? Worcestershire County Council is seeking a dynamic Principal Transport Allocation Officer to join our Economy and Infrastructure Directorate. This pivotal role will see you at the heart of our transport operations, ensuring high-quality, efficient, and customer-focused services that support our communities.
About The Role
As Principal Transport Allocation Officer, you will be responsible for the strategic delivery, day-to-day management, and monitoring of the Council’s Transport Operations. This includes overseeing Home to School Transport, Adult Social Care Transport, and Subsidised Local Bus Transport under both statutory and discretionary policies. You will play a key role in planning, supervising, and supporting the Allocation Officers, ensuring statutory timescales are met and resources are managed efficiently.
You will be the first point of contact for escalations, produce options appraisals, and develop tailored solutions for service delivery. Your expertise will drive operational excellence, from monitoring Key Performance Indicators (KPIs) and operator compliance to developing emergency plans and responding to weather events. You will also support robust financial management, ensuring value for money and operational efficiencies.
Key Responsibilities
- Manage and allocate workloads for the Transport Allocation Officers, ensuring statutory deadlines are consistently met.
- Monitor, record, and analyse internal and external work streams to identify growth areas and resource needs.
- Supervise team activities, provide guidance, and be the escalation point for complex issues.
- Lead on the development of operational relationships with transport providers, ensuring effective communication and opportunities for market engagement.
- Develop, implement, and monitor performance management processes for contractual services.
- Jointly oversee KPIs with the Contracts & Compliance Manager, addressing non-compliance or underperformance with clear action plans.
- Maintain and regularly update emergency plans, ensuring readiness for unexpected events and operator shortages.
- Support budget monitoring and prepare business cases to enhance operational efficiency.
- Produce detailed reports for senior management, highlighting trends, volumes, and recommendations for improvement.
- Collaborate with the Principal Transport Review Officer to analyse and evidence the performance of commissioned services.
Experience:
- Substantial experience in commissioning and managing operational transport services.
- Proven track record of managing operational contracts and procurement processes.
- Demonstrable experience in supervising teams and negotiating with public and private sector organisations.
- Strong background in budgetary control and reporting.
- Proficiency in developing, implementing, and monitoring KPIs and driving change management initiatives.
- IT skills and experience with relevant software packages.
- Specialist knowledge of education travel policy, assessment processes, and contract management.
- Ability to innovate, drive change, and deliver service improvements.
- Excellent analytical, planning, and problem-solving skills.
- Strong interpersonal and communication skills, with the ability to build positive relationships at all levels.
- Ability to handle sensitive information with discretion and ensure GDPR compliance.
- Willingness to travel county-wide and work outside normal office hours when required.
- Level 6 qualification or equivalent compensatory experience (essential).
- Level 1 qualification in Essential Digital Skills or evidence of excellent IT skills (desirable).
- Membership of a relevant professional body and/or Passenger Transport CPC (desirable).
We are committed to upholding Worcestershire County Council’s values:
- Customer Focus: Delivering high-quality services that meet our customers’ needs.
- Can Do Culture: Proactively seeking excellence and innovative solutions.
- Freedom within Boundaries: Driving constructive change through cohesive decision-making.
- Be part of a supportive, forward-thinking team making a tangible difference in the community.
- Opportunities for personal and professional development.
- A culture that values equality, diversity, and inclusion.
Apply now and help shape the future of transport in Worcestershire.
For further information please contact: Helena Payne 01905 844392
Benefits:
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage
- Worcestershire County Council - Why work for us?
- Great Holiday Entitlement: As well as bank holidays, you\'ll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don\'t worry because if you join us without a break, we\'ll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
- Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
- Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
Application Closing Date: 13/07/2025
Anticipated Interview Date: 21/07/2025
Attached documents
Principal Transport Allocation Officer JDPS.docx
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#J-18808-LjbffrPrincipal Transport Allocation Officer in Worcester employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a supportive and forward-thinking work environment that prioritises personal and professional development. With a strong commitment to equality, diversity, and inclusion, employees enjoy great benefits such as generous holiday entitlement, a brilliant pension scheme, and flexible working arrangements, all while making a tangible difference in the community of Worcestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Transport Allocation Officer in Worcester
✨Tip Number 1
Familiarise yourself with Worcestershire County Council's transport policies and procedures. Understanding the specific regulations and guidelines will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the transport sector, especially those who have experience with local government operations. Attend relevant events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with managing operational contracts and procurement processes. Be ready to share specific examples of how you've successfully overseen transport services, as this will highlight your suitability for the role.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've supervised teams and resolved complex issues in previous roles. This will demonstrate your capability to manage the Transport Allocation Officers effectively and ensure smooth operations.
We think you need these skills to ace Principal Transport Allocation Officer in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in transport operations and management. Focus on your achievements in previous roles, especially those that demonstrate your ability to lead teams and manage contracts.
Craft a Compelling Cover Letter:In your cover letter, express your passion for transport operations and how your skills align with the role. Mention specific experiences that showcase your problem-solving abilities and your commitment to customer-focused services.
Highlight Relevant Qualifications:Clearly state your qualifications, especially any Level 6 qualifications or equivalent experience. If you have membership in a relevant professional body or a Passenger Transport CPC, make sure to include this information prominently.
Showcase Your Analytical Skills:Since the role requires strong analytical skills, provide examples of how you've used data to drive improvements in past positions. Discuss any experience you have with KPIs and performance management processes.
How to prepare for a job interview at WMJobs
✨Showcase Your Experience
Make sure to highlight your substantial experience in commissioning and managing operational transport services. Prepare specific examples of past projects or roles where you successfully managed contracts and led teams.
✨Demonstrate Analytical Skills
Be ready to discuss how you've used analytical skills to monitor KPIs and drive change management initiatives. Bring examples of how your analysis led to improvements in service delivery or operational efficiency.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges in transport operations and how you would address them, especially regarding compliance and resource management.
✨Emphasise Communication Skills
Since the role involves building relationships with transport providers and stakeholders, be prepared to discuss your interpersonal skills. Share examples of how you've effectively communicated and negotiated in previous roles.
