Planning and Capacity Manager

WMJobs Birmingham, England, United Kingdom Join or sign in to find your next job Join to apply for the Planning and Capacity Manager role at WMJobs WMJobs Birmingham, England, United Kingdom 2 days ago Be among the first 25 applicants Join to apply for the Planning and Capacity Manager role at WMJobs Grade 5 – £41,511 – £49,764 Consultation grade – subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an exciting role within the Customer Services Contact Centre to provide Resource planning ,Scheduling and Real Time (intraday) management services to key stakeholders within Birmingham City Council. The Planning and Capacity Manager will be responsible for leading the team of resource planning specialists as well as owning the long- and short-term capacity plans and be integral to the successful delivery of all Contact Centre service levels and objectives. Operationally our Contact Centre handles a wide range of channels including social media, voice, email, chat and extensive experience in large multi-channel contact centre essential. The role will be home based with direct reports also working from home, however there may be occasions when travelling to meetings in Birmingham City Centre will be required. Birmingham City Council, Planning and Capacity Manager Permanent Grade 5 – £41,511 – £49,764 Consultation grade – subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an exciting role within the Customer Services Contact Centre to provide Resource planning ,Scheduling and Real Time (intraday) management services to key stakeholders within Birmingham City Council. The Planning and Capacity Manager will be responsible for leading the team of resource planning specialists as well as owning the long- and short-term capacity plans and be integral to the successful delivery of all Contact Centre service levels and objectives. Operationally our Contact Centre handles a wide range of channels including social media, voice, email, chat and extensive experience in large multi-channel contact centre essential. The role will be home based with direct reports also working from home, however there may be occasions when travelling to meetings in Birmingham City Centre will be required. We are looking for the following: Proven experience in leading small teams of specialists Extensive experience with a Workforce Optimisation tool in a Contact Centre environment. Experience in forecasting and capacity planning. Proven delivery of change. Proven knowledge and experience of the concept of staffing shrinkage and roster efficiency. Excellent oral and written communication skills to deliver resource planning information that is understood. Proven organisational and planning skills and ability to deliver on time to tight deadlines. Exceptional planning and organisational skills. Able to build strong working relationships with peer group. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Nick Smith nick.smith@birmingham.gov.uk We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description And Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Human Resources Services Referrals increase your chances of interviewing at WMJobs by 2x Get notified about new Capacity Manager jobs in Birmingham, England, United Kingdom . Wednesbury, England, United Kingdom 3 days ago Nuneaton, England, United Kingdom 2 days ago Birmingham, England, United Kingdom 5 days ago Coleshill, England, United Kingdom 1 week ago Dudley, England, United Kingdom 2 days ago Birmingham, England, United Kingdom 3 weeks ago Dudley, England, United Kingdom 3 days ago Wellesbourne, England, United Kingdom 2 months ago Hampton Lovett, England, United Kingdom 1 week ago Coventry, England, United Kingdom 1 day ago Kingsbury, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 11 hours ago Sea Logistics Operational Care Manager – Import Birmingham, England, United Kingdom 2 days ago Hinckley, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 4 days ago West Midlands, England, United Kingdom 4 days ago Birmingham, England, United Kingdom 2 days ago Customer Success Manager – Supply Chain/Forecasting/Purchasing Birmingham, England, United Kingdom 2 weeks ago Cannock, England, United Kingdom 4 days ago Warwickshire, England, United Kingdom 8 hours ago Wellesbourne, England, United Kingdom 3 months ago Birmingham, England, United Kingdom 2 days ago Transport Operations Manager (x2 roles) (6 Month Fixed Term Contract) Business Analyst – Operating Model Design (12-Month FTC) Droitwich Spa, England, United Kingdom 1 week ago Supply Chain Manager – T&D (Multiple Locations, UK) Birmingham, England, United Kingdom 2 weeks ago Operations Manager – Customs & Brokerage Birmingham, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr