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For Companies At a Glance
- Tasks: Provide HR support and guidance to employees and managers with a customer-first approach.
- Company: Birmingham City Council, a Disability Confident Leader employer.
- Benefits: Flexible working options and commitment to staff development.
- Why this job: Join a dynamic team and make a real difference in people's work lives.
- Qualifications: Experience in HR support or customer-focused roles is essential.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 27254 - 33699 £ per year.
Overview
WMJobs – Birmingham, England, United Kingdom. People Operations Assistant. Fixed Term Contract/Secondment to cover maternity leave. Grade 3 – £27,254 – £33,699 pro rata. Consultation grade – subject to formal evaluation under the Pay Equity Review. Working 16 hours per week.
Step into a dynamic HR support role where your customer-first mindset will shine!
Responsibilities
- As the first point of contact via the HR Helpdesk and telephone, deliver timely, accurate advice and guidance to employees and managers, ensuring every interaction is logged and resolved to the highest standard.
- Thrive in a fast-paced environment, producing employment-related documentation with precision and care, always upholding GDPR compliance.
- Support line managers with practical solutions, empower them to use self-service tools effectively, and collaborate with specialist teams when deeper expertise is needed.
Qualifications / Requirements
- Experience in HR support or a customer-focused role (as described in the responsibilities).
- Ability to work in a fast-paced environment with attention to detail and a customer-first approach.
- Upload your up-to-date CV as part of the application (CV is required for shortlisting).
- Proof of Right to Work in the UK will be required for all applicants, before any employment offer can be confirmed.
Additional information: Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all staff. We welcome applications from people with caring responsibilities and offer flexible working options where possible. We will consider reasonable adjustments or additional support as part of the application process.
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People Operations Assistant employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in HR or related fields on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you'd handle tricky situations or support line managers. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your customer-first mindset during interviews. Share examples of how you've gone above and beyond for customers or colleagues. It’s all about demonstrating that you care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace People Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the People Operations Assistant role. Highlight your HR support experience and customer-focused skills, as these are key for us. Use specific examples that showcase your attention to detail and ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Keep it concise but engaging, and don’t forget to mention your customer-first mindset!
Showcase Your Communication Skills: As the first point of contact, strong communication is essential. In your application, demonstrate your ability to provide clear and accurate advice. Whether it’s through your CV or cover letter, let us see how you can effectively engage with employees and managers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to upload your CV and any other required documents!
How to prepare for a job interview at WMJobs
✨Know Your HR Basics
Brush up on your HR knowledge, especially around employee support and GDPR compliance. Being able to discuss these topics confidently will show that you understand the role and can provide the accurate advice needed.
✨Showcase Your Customer-First Mindset
Prepare examples from your past experiences where you’ve gone above and beyond for customers or colleagues. This will demonstrate your commitment to a customer-first approach, which is crucial for this role.
✨Practice Your Communication Skills
Since you'll be the first point of contact, practice clear and concise communication. Role-play common HR scenarios with a friend to ensure you can deliver information effectively and handle queries with ease.
✨Be Ready for Fast-Paced Questions
Expect questions that assess how you handle pressure and multitasking. Think of specific instances where you've thrived in a busy environment and be ready to share those stories during the interview.