At a Glance
- Tasks: Support and enhance public transport services while gaining hands-on experience in various transport functions.
- Company: Join Telford & Wrekin Council, a community-focused organisation dedicated to improving local transport.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and career progression opportunities.
- Other info: Hybrid working model with residential training blocks for skill development.
- Why this job: Make a real difference in your community while developing valuable skills in transport planning.
- Qualifications: GCSEs in Maths and English (grades 4–9) and a positive attitude towards learning.
The predicted salary is between 26400 - 28000 £ per year.
Telford & Wrekin Council is looking for someone who is keen to develop skills in passenger transport, data and customer service. Travel Telford is part of Telford & Wrekin Council’s transport offer, covering all forms of travel including buses, walking, cycling, behaviour change, road safety education, street works, passenger transport and strategic network development.
We are looking for someone to support and enhance public transport services across the borough. In working towards a Level 3 Transport Planning Technician Apprenticeship, you will gain hands-on experience across a range of transport functions. This will include working with IT and data systems, supporting transport planning, responding to customer enquiries, maintaining transport information, and assisting with initiatives such as the Bus Service Improvement Plan. You will also attend residential training blocks as part of your apprenticeship.
In this varied and dynamic role, there will be a focus on supporting the delivery and improvement of passenger transport services. The successful candidate will need strong IT and data interests, good communication skills and a willingness to learn. The role will involve both office-based work and occasional community engagement activities, with some out of hours or weekend work required. The role will predominantly be based within the Public Transport team to build knowledge and experience.
You will also work with internal teams, transport operators and external partners to develop a wider understanding of the transport network and help improve the passenger experience. We are looking for someone with a positive attitude, curiosity and a genuine interest in developing new skills. You should have good communication and customer service skills, the ability to work with others, and GCSEs (or equivalent) in Maths and English (grades 4–9). An interest in public transport or local services is desirable but not essential, as full training will be provided.
As part of your apprenticeship, you will need to attend residential college training blocks (approximately 2 weeks at a time, three times per year). You must be willing and able to attend these, with support provided by both the Council and the training provider.
What we offer:
- Competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working & career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
- Hybrid working model – whether you’re in the office or working from home, we support a balance that fits your personal and family commitments
Please click on the links below to view the job description and person specification. We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
For an informal discussion and to find out more information about the role please contact Dylan Lawson at dylan.lawson@telford.gov.uk.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.
Passenger Transport Apprentice Level 3 – Travel Telford employer: WMJobs
Telford & Wrekin Council is an excellent employer that prioritises the development of its employees through hands-on experience and comprehensive training in passenger transport. With a strong commitment to work-life balance, competitive salaries, and a generous leave package, the council fosters a supportive work culture that values diversity and community engagement. As an apprentice, you will have access to career progression opportunities and a hybrid working model, making it an ideal place for those looking to grow their skills in a meaningful role.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Transport Apprentice Level 3 – Travel Telford
✨Get Involved in Local Transport Initiatives
Join local transport and logistics meetups or community groups. These gatherings can be goldmines for meeting professionals in the field and discovering apprenticeship openings, often before they're advertised.
✨Leverage Your College Links
If you're at college, get in touch with your career services. They often have partnerships with companies in the transportation and logistics sector that are looking for enthusiastic apprentices, so don't be shy about tapping into those connections.
✨Showcase Your Passion for the Industry
Create a small portfolio or blog that reflects your interest in logistics. Share insights or analysis about trends in transportation. This shows potential employers, like WMJobs, that you’re not just looking for any job, but you’re genuinely invested in the industry.
✨Apply Through Our Website for Direct Hits
When you find an apprenticeship with WMJobs, make sure you apply through our website. It's often the quickest way to get noticed by hiring managers, plus you’ll gain a bit of an edge over candidates who apply through other channels.
We think you need these skills to ace Passenger Transport Apprentice Level 3 – Travel Telford
Some tips for your application 🫡
Navigating the Basics:Make sure your CV outlines any relevant experience in transportation or logistics, even if it's just from school projects or part-time jobs. It’s all about showing your enthusiasm for the field and any skills like organisation and time management that you've gained along the way.
Show off Your Skills:In your cover letter, mention specific skills that are important in transportation and logistics, such as problem-solving or communication. Share examples of how you've used these skills effectively in past experiences; it could be from group work, projects, or even helping out with family businesses.
Your Journey to Us:Don’t shy away from sharing your motivation for wanting to do an apprenticeship in the transportation-logistics sector. Employers love to see a genuine interest in learning the ropes and contributing to their team at WMJobs. What do you hope to gain from this apprenticeship?
Keep it Relevant:Remember to tailor your application to WMJobs. If there are specific projects or innovations they’re known for in the transportation-logistics space, mention them. This shows you’ve done your research and are genuinely interested in being part of their journey.
How to prepare for a job interview at WMJobs
✨Know Your Logistics Inside Out
Make sure you’re familiar with transportation and logistics concepts, like supply chain management and inventory control. It might be helpful for us to brush up on common terminology and key players in the industry, which could pop up during your interview at WMJobs.
✨Get Ready for Scenario Questions
In logistics, interviewers often like to present you with hypothetical scenarios, like dealing with delivery delays or managing unexpected changes in shipments. Try and think of examples from your past experiences or even use case studies to illustrate how you’d handle these situations effectively.
✨Demonstrate Your Willingness to Learn
As this is an apprenticeship, showing off your eagerness to learn is super important! We want to showcase that we are not just here for the job but that we are invested in growing our skills and knowledge within the logistics sector at WMJobs.
✨Show Off Those Soft Skills
In transportation-logistics, communication is key! Be prepared to discuss how you can effectively collaborate with team members and manage relationships with clients and suppliers. It's all about teamwork and adaptability, so let’s make sure we convey that enthusiasm during the interview.
