At a Glance
- Tasks: Help manage parking and traffic, ensuring fairness and compliance.
- Company: Join Solihull Council, dedicated to high-quality community services.
- Benefits: Enjoy generous leave, flexible working, and exclusive employee perks.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in English and Maths, customer service experience, and strong communication skills.
The predicted salary is between 23625 - 28875 £ per year.
Solihull Metropolitan Borough Council,
Are you customer-focused, organised and confident making decisions based on evidence?
Solihull Council is looking for Parking Officers to join our Parking Service team.
This is a varied role where you'll help deliver the Council's parking and traffic management responsibilities, ensuring services are fair, efficient and compliant with legislation.
We have opportunities for
- Permanent - Full time, 37 hours per week
- Fixed Term (2-years) - Full time, 37 hours per week
What You'll Do
- Process Penalty Charge Notice (PCN) appeals and formal representations.
- Support the administration of parking permits and dispensations.
- Assess evidence and make fair, evidence-based decisions.
- Prepare cases for the Traffic Penalty Tribunal and supporting adjudication proceedings.
- Assist with parking income reconciliation and contract management functions.
- Respond to enquiries from residents, businesses and stakeholders by telephone, email, in writing and in person.
No two days are the same, making this an ideal role for someone who enjoys balancing detailed casework with excellent customer service.
You will have
- GCSEs (or equivalent) including English and Maths at Grade 4/C or above, or a relevant Level 2 qualification
- Experience of working in a customer-focused environment.
- Experience of parking enforcement appeals and case management
- Strong written and verbal communication skills with ability to respond to complex and difficult customer enquiries and situations.
- Sound judgement, problem-solving ability and attention to detail.
- Excellent organisational skills with the ability to manage competing priorities and deadlines.
- Good IT skills, including use of Microsoft Office and case management systems.
Why Join Solihull Council?
At Solihull Council, we are committed to delivering high-quality services that make a difference to our residents and communities.
As well as a supportive working environment and opportunities for training and development, you will benefit from:
- Generous annual leave entitlements.
- Flexible working options including hybrid working.
- A flexitime scheme.
- Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service.
- Family and carer-friendly policies.
- Access to the Local Government Pension Scheme.
- Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme.
If you have a specific question regarding this post, please contact Kash Dhadwar, Parking and Enforcement Services Manager at kash. dhadwar@solihull. gov. uk
Interviews will be held week commencing 12th October 2026
Please note CV's will not be accepted for this role.
Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview.
A reference must be provided by the candidate’s current or most recent employer or training provider.
Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider.
Posts subject to statutory regulation may require additional scrutiny.
Personal/character references will only be accepted in exceptional circumstances.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Solihull Council is proud to be an Equal Opportunities Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
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Parking Officer employer: WMJobs
Worcestershire County Council is an exceptional employer, offering a supportive and friendly work environment for Social Workers in the picturesque Malvern Hills area. With a strong emphasis on professional development, flexible working arrangements, and a commitment to employee well-being, you will thrive in a culture that values collaboration and innovation. Join a dedicated team where your contributions are recognised and where you can make a meaningful impact in the lives of those you support.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Officer
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We think you need these skills to ace Parking Officer
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