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For Companies At a Glance
- Tasks: Support core systems and coordinate data exchange for Worcestershire Children's Services.
- Company: Worcestershire County Council, committed to equality and diversity.
- Benefits: Great holiday entitlement, brilliant pension scheme, and professional development opportunities.
- Why this job: Join a dynamic team and make a real difference in children's services.
- Qualifications: No specific qualifications required; just a willingness to learn and support.
- Other info: Flexible hybrid working to help you balance work and life.
The predicted salary is between 24200 - 24584 £ per year.
Overview
Worcestershire County Council is seeking an Operational Support Officer on a fixed term contract until 31 March 2027. Location: Hybrid – Pershore / Wildwood and Remote. 35 hours per week. Salary: £24,200 – £24,584. Team: Business Systems and Management Information.
The Role
An exciting opportunity to join our system support team to support core systems (e.g. Capita One, Liquidlogic, Synergy, Children\’s Services Portal) in operation across Worcestershire Children\’s Services, Partners and Educational Settings.
Responsibilities
- Coordinate the data exchange process with Educational Settings, to ensure regular collection of data to support Worcestershire Children\’s Services and undertake associated tasks linked to data exchange, e.g. data cleansing.
- Liaise with IT colleagues as appropriate to support data systems.
- Coordinate the data exchange process with schools, DfE and partners and provide help and advice on all aspects of data exchange.
- Management and administration of access rights; for example setting up accounts and password resets.
- Support upgrades to core systems; testing that processes work as expected.
- Gain expert knowledge on the operation of core Worcestershire Children\’s Services systems to provide help and advice to users.
- Manage and respond to queries on the support desk telephone and email.
- General system administration.
Further information
For further information please contact: awilloughby@worcestershire.gov.uk / ewitt@worcestershire.gov.uk
Benefits
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage.
- Worcestershire County Council – Why work for us?
- Children\’s Workforce Academy
- Great Holiday Entitlement: 26 days paid holiday (pro rata for part-time staff), rising to 31 days after 5 years. If you join without a break and have more than 26 days in your current role, we may match up to 31 days.
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a career average pension scheme.
- Professional Learning & Development: Encouragement of learning and development for all staff.
- Flexible Working: Hybrid working to support work/life balance where possible.
Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date: 06/10/2025
Anticipated Interview Date: 15/10/2025 & 17/10/2025
Attached documents: JDPS WCC template OSO v0.1.pdf
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Human Resources Services
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Operational Support Officer employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Worcestershire County Council. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching the core systems mentioned in the job description. Knowing your stuff about Capita One, Liquidlogic, and Synergy will show you're serious about the role.
✨Tip Number 3
Practice common interview questions with a mate. This will help you articulate your thoughts clearly and boost your confidence when discussing your skills and experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for this exciting opportunity.
We think you need these skills to ace Operational Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. We want to see how you can support our core systems and contribute to Worcestershire Children's Services.
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your communication abilities in your written application. Use clear and concise language to show us you can effectively manage queries and provide support.
Highlight Relevant Experience: If you've got experience with data management or system administration, make it shine! We love seeing how your background can help us coordinate data exchange processes and support our IT colleagues.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Worcestershire County Council.
How to prepare for a job interview at WMJobs
✨Know Your Systems
Familiarise yourself with the core systems mentioned in the job description, like Capita One and Liquidlogic. Understanding how these systems operate will not only impress your interviewers but also show that you're proactive and ready to hit the ground running.
✨Data Exchange Savvy
Brush up on data exchange processes, especially in relation to educational settings. Be prepared to discuss how you would coordinate data collection and what steps you'd take to ensure accuracy and efficiency. This shows you’re detail-oriented and understand the importance of data integrity.
✨Communication is Key
Since you'll be liaising with IT colleagues and users, practice articulating technical concepts in simple terms. Think of examples where you've successfully communicated complex information before, as this will demonstrate your ability to bridge the gap between tech and non-tech staff.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the team dynamics. This not only shows your interest in the position but also gives you insight into whether the company culture aligns with your values. Ask about their approach to professional development or how they handle system upgrades.
