Welfare Benefits & Money Advice Caseworker in Oldbury

Sandwell Metropolitan Borough Council,

We have an exciting opportunity for a skilled individual to join our Welfare Rights Team as a full-time Welfare Benefits and Money Advice Caseworker. The role requires specialist knowledge in welfare benefits, maximisation of income, budgeting, and Universal Credit.

You will have:

• Substantial knowledge and experience in welfare benefits and money advice
• Commitment to the provision of excellent quality of advice
• Friendly, supportive, highly motivated attitude and the ability to work in a driven team of specialist advisors to support our tenants and residents, and the most vulnerable to sustain their tenancies and live independently in the community
• At least 2 years experience of advice giving relating to Welfare/Benefits Advice
• Provide comprehensive advice over the telephone (Advice Line) and face‑to‑face to residents who require budgeting support, to improve their financial resilience so that they can manage their finances as effectively as possible
• Develop, acquire and maintain a sound knowledge of the wider benefits system, to be able to identify entitlement, and advise on the claim processes, backdating, appeal rights and discretionary payments
• Develop, acquire and retain a strong knowledge of the debt advice process, including using the Standard Financial Statement to identify priority and non‑priority debts and suitable debt options
• Maintain a sound working knowledge of other relevant services such as housing, safeguarding and social care
• Commit to attending regular training to maintain an up‑to‑date knowledge of money advice systems, policies and legislation
• Increase residents’ level of financial inclusion by supporting them to access appropriate banking products and to provide advice in relation to appropriate savings and credit options
• Make appropriate referrals to relevant teams to achieve the best possible results for residents
• G.C.S.E in English and Maths grades A‑C or 5 to 9

A Basic DBS check will be required for this role.

For an informal discussion, please contact Samantha Creary, Operations Manager on 07791 921169 or samantha_creary@sandwell.gov.uk.

To apply please download the attached application at the bottom of the advert and return to: samantha_creary@sandwell.gov.uk

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact Samantha Creary on e‑mail samantha_creary@sandwell.gov.uk.

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs.

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