At a Glance
- Tasks: Lead planning and administration for housing repairs, ensuring top-notch service delivery.
- Company: Join Sandwell Metropolitan Borough Council, a community-focused organisation.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Other info: Great opportunities for professional growth in a supportive environment.
- Why this job: Make a real difference in housing management while developing your career.
- Qualifications: Experience in housing repairs and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sandwell Metropolitan Borough Council is looking for a Senior Planning and Administration Officer to provide technical and administrative leadership within our Asset Management & Improvement service. This role is responsible for ensuring repairs, including complex and high‑risk cases such as Housing Disrepair claims, are efficiently planned, managed, and completed to the highest standards for our customers.
Key Responsibilities
- Manage the allocation of repair to employees and contractors, ensuring KPI targets and service standards are achieved.
- Oversee the end‑to‑end administrative management of Housing Disrepair claims, ensuring works are progressed in line with legal directives and agreed schedules of works.
- Liaise with Legal Services, Surveyors, Contractors and external representatives to monitor progress and mitigate risk.
- Supervise Planning and Admin staff, including rota management, workload distribution, and performance oversight.
- Assist with contract administration and monitor income and expenditure relating to suppliers and contractors.
- Produce performance statistics and reports, including disrepair performance data and risk reporting.
- Handle complaints, escalated calls, MP/Councillor inquiries, housing disrepair and insurance claims within required timescales.
- Monitor and support compliance across safety‑related areas including gas, electrics, asbestos, fire, legionella, lifts, fleet, damp and mould.
- Assist with reports, prepare documentation, coordinate meetings, take minutes and distribute information as required.
- Manage attendance, annual leave, flexible working arrangements, and appraisals for employees under your supervision.
- Lead induction, mentoring, coaching and identification of training needs for new and existing staff.
- Ensure all duties are carried out in compliance with organisational policies, SOPs and Health & Safety legislation.
We are looking for someone who
- Has experience within housing repairs or asset management.
- Has knowledge and practical experience of Housing Disrepair processes and legal timeframes.
- Has experience supervising or leading planning/administrative teams.
- Demonstrates strong organisational skills with the ability to manage competing priorities, particularly within legally sensitive cases.
- Is confident working with performance data and KPIs.
- Has experience dealing professionally with complaints and challenging behaviours.
- Communicates effectively with a wide range of stakeholders.
- Is committed to delivering a high‑quality, customer‑focused service.
Benefits
- Competitive salary.
- Comprehensive benefits package.
- Opportunities for professional development and growth.
Hours: Our opening hours are 8:00am to 6:30pm Monday to Friday. Closing date: 17th June 2026.
Senior Planning & Admin Officer in Oldbury employer: WMJobs
Sandwell Metropolitan Borough Council is an exceptional employer, offering a supportive work culture that prioritises professional development and employee well-being. As a Senior Planning and Admin Officer, you will play a crucial role in enhancing community services while enjoying a competitive salary and comprehensive benefits package. With opportunities for growth and a commitment to delivering high-quality, customer-focused service, this position is ideal for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Planning & Admin Officer in Oldbury
✨Dive into Local Government Events
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We think you need these skills to ace Senior Planning & Admin Officer in Oldbury
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
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How to prepare for a job interview at WMJobs
✨Get to Know Public Sector Values
Before your interview with WMJobs, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for WMJobs.
