At a Glance
- Tasks: Manage income processes and support vulnerable customers with financial needs.
- Company: Sandwell Metropolitan Borough Council, a supportive and forward-thinking service.
- Benefits: Part-time role with opportunities for growth and development.
- Other info: Join a team that values innovation and customer service.
- Why this job: Make a real impact on residents' lives while developing your skills.
- Qualifications: 2 years' experience in income management and strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Senior Income Officer, you will be responsible for delivering accurate, efficient and compliant income‐related processes that ensure customer accounts are managed effectively. You will manage a range of financial, administrative and performance‐based tasks, ensuring information is processed correctly, cases are progressed appropriately and data is reliable and up to date. You will work closely with colleagues across the service, handling specialist tasks and ensuring key processes run smoothly. The role requires strong attention to detail, confidence with data and systems, and the ability to manage a varied workload in a fast‐paced environment.
You will play a key role in:
- Maximising income collection
- Promoting a rent‐first, prevention focused approach
- Ensuring accurate, reliable and timely performance data
- Contributing to service improvements, digital development and process efficiency
- Working with internal and external partners to support vulnerable customers
- Ensuring legal and regulatory compliance across income processes
Key Responsibilities
- Deliver accurate and compliant income‐related processes, ensuring cases are progressed appropriately
- Manage account terminations, credit accounts, Breathing Space notifications
- Produce high‐quality performance reports, scorecards and data analysis
- Assist with the arrears write‐off process, ensuring evidence and recommendations are robust
- Identify risks, trends and opportunities to support service improvement
- Contribute to policy development, process reviews and digital enhancements
- Work collaboratively with partners, stakeholders and other council services
- Support training and knowledge‐sharing within the team
Experience and Knowledge
- Minimum 2 years' experience in a rent arrears recovery or similar income management environment
- Detailed knowledge of income collection and arrears management
- Experience supporting customers with complex and multiple needs
- Understanding of welfare benefits, money advice and financial inclusion issues
- Experience of working to deadlines, prioritising and organising workloads
- Willing to undertake training in order to fulfil responsibilities of the post
Skills and Attributes
- Highly organised, detail‐focused and confident managing complex processes
- Strong analytical, decision‐making and problem‐solving skills
- Excellent written communication and ability to produce clear, accurate reports
- Confident communicator, able to work effectively with colleagues, partners and customers
- Resilient, proactive and able to manage competing priorities
- Customer‐focused approach, with empathy and professionalism
- Comfortable working in a fast‐paced environment and adapting to change
- Ability to work flexibly, including evenings/weekends when required
Qualifications
- Literacy and Numeracy level 2 or equivalent
Equal Opportunities
Sandwell Council is an equal opportunity employer. It welcomes applications from Care Leaver and Disability Confident candidates. Employees at risk of being unfairly treated are supported. Please state any preference in your CV.
Why join our team?
Working with us means being part of a supportive, forward‐thinking service that is committed to delivering positive outcomes for residents. You will be empowered to grow, develop and make a real impact. We value innovation, collaboration and a strong commitment to customer service.
To Apply
Closing date: 12 June 2026. Apply by sending a CV to ben_maynard@sandwell.gov.uk.
Senior Income Officer in Oldbury employer: WMJobs
Sandwell Metropolitan Borough Council is an excellent employer that fosters a supportive and forward-thinking work environment, dedicated to delivering positive outcomes for the community. As a Senior Income Officer, you will have the opportunity to grow and develop your skills while making a meaningful impact on residents' lives. The council values innovation, collaboration, and a strong commitment to customer service, ensuring that employees are empowered and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Income Officer in Oldbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the income management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Sandwell Metropolitan Borough Council and their approach to income collection. Show them you’re not just another candidate; demonstrate your understanding of their values and how you can contribute to their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing complex processes and customer-focused approaches. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Income Officer in Oldbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Income Officer role. Highlight your experience in income management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work to show how you've successfully managed complex processes or improved service delivery. This helps us see you in action!
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and keep your sentences concise. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at WMJobs
✨Know Your Numbers
As a Senior Income Officer, you'll be dealing with financial data daily. Brush up on your knowledge of income collection and arrears management. Be prepared to discuss specific examples from your past experience where you successfully managed complex financial processes.
✨Showcase Your Analytical Skills
This role requires strong analytical abilities. During the interview, highlight instances where you've used data analysis to identify trends or improve processes. Bring along any relevant reports or scorecards you've created to demonstrate your skills.
✨Emphasise Your Customer Focus
A customer-focused approach is key in this position. Prepare to share examples of how you've supported vulnerable customers in the past. Discuss your understanding of welfare benefits and financial inclusion issues to show you're empathetic and knowledgeable.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific situations related to income collection or managing arrears. Practising these scenarios can help you articulate your thought process clearly during the interview.
