Revenues & Benefits Officer (Council Tax Billing) in Oldbury

Sandwell Metropolitan Borough Council is looking for an enthusiastic and customer-focused Revenues & Benefits Officer to join our Council Tax Billing Team. This role is vital in ensuring Council Tax accounts are administered accurately and efficiently, providing advice and support to residents while delivering a high-quality service in line with legislation, service standards and Council policies.

You will be part of a supportive and collaborative team committed to helping customers access the right support, understand their responsibilities and resolve enquiries effectively. The post is offered on a fixed-term basis for 2 years.

The opportunity

• Process Council Tax billing information including liability changes, discounts, exemptions and disregards.
• Provide guidance and advice to customers and their representatives by telephone, email, written correspondence and face-to-face contact.
• Support the administration of Council Tax accounts, ensuring information is processed accurately and within service standards.
• Contribute to the delivery of an efficient and customer-focused Revenues & Benefits service that supports the residents of Sandwell.
• Process information in accordance with Council Tax legislation, regulations, Council policies and working practices.
• Maintain accurate customer records using the Council's Revenues & Benefits systems.
• Assist customers with Council Tax enquiries, discounts, exemptions, disregards and payment arrangements.
• Deal with correspondence, customer enquiries and requests promptly and professionally.
• Support the resolution of disputes and appeals in accordance with service procedures.
• Contribute to service performance targets through accurate and timely processing.
• Maintain up-to-date knowledge of relevant legislation, processes and service standards.
• Work collaboratively with colleagues to support team objectives and service improvements.
• Provide guidance and support to less experienced colleagues where appropriate.
• Liaise with customers, representatives and partner organisations to achieve positive outcomes.

What we’re looking for

• Experience of working within a Revenues & Benefits service or a busy customer service environment.
• Experience of working independently and as part of a team.
• Good knowledge of computerised systems and Microsoft-based applications.
• Strong communication skills with the ability to deal effectively with customers both verbally and in writing.
• Excellent attention to detail and accuracy when processing information.
• Good numerical aptitude and keyboard skills.
• The ability to prioritise workloads and work to performance targets and deadlines.
• A flexible, proactive and customer-focused approach.
• A willingness to undertake training and continually develop professional knowledge.

Why Sandwell Council?

At Sandwell Council, our work has a real impact. We are proud to be a values-led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.

We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive.

Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.

If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team.

If you wish to apply as a Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact sheona_grey@sandwell.gov.uk.