At a Glance
- Tasks: Manage housing repairs and ensure high-quality service for tenants.
- Company: Sandwell Metropolitan Borough Council, dedicated to community improvement.
- Benefits: Competitive salary, generous holidays, and ongoing training opportunities.
- Other info: Join us to enhance the quality and safety of homes in Sandwell.
- Why this job: Make a real difference in residents' lives while working in a supportive team.
- Qualifications: Experience in housing repairs and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Sandwell Council is seeking a proactive and customer‑focused Repairs Officer to join our Asset Management & Improvement service. In this role, you manage a team of operatives to help ensure the effective delivery of responsive repairs and maintenance across our housing stock, supporting safe, well‑maintained homes and excellent service for our tenants.
Key Responsibilities
- Manage and coordinate day‑to‑day housing repairs, ensuring works are completed to Sandwell MBC standards, specifications, and agreed timescales.
- Diagnose reported repairs, assess priorities, and raise accurate work orders for operatives and contractors.
- Carry out property inspections for responsive repairs, voids, disrepair cases, and compliance‑related issues, providing clear recommendations and follow‑up actions.
- Monitor progress of repairs, ensuring quality, value for money, and a strong “right first time” approach.
- Liaise with tenants, contractors, and internal teams to resolve issues, provide updates, and maintain high levels of customer satisfaction.
- Support void property turnaround by identifying required works and ensuring timely completion to re‑letting standards.
- Maintain accurate records using council systems and handheld technology, ensuring all data is up to date and compliant.
- Ensure all works adhere to health and safety, safeguarding, and regulatory requirements, reporting any concerns promptly.
- Contribute to continuous improvement by identifying service issues, recommending solutions, and supporting operational development.
- Manage resources responsibly, ensuring efficient use of budgets, materials, and contractor time.
About You
- Experience in housing repairs, property maintenance, or a related operational role.
- Strong diagnostic and problem‑solving skills, with the ability to assess repair needs and determine appropriate actions.
- Excellent communication and customer service skills, with a professional and empathetic approach.
- Confident managing a varied workload, working independently, and making informed decisions.
- Good understanding of health and safety, safeguarding, and compliance within a housing environment.
- Competent using mobile technology and digital systems to record work and access job information.
- A full UK driving licence is essential.
- Relevant technical knowledge or qualifications in property maintenance, building, or a related field are desirable.
Why Join Us
As a Repairs Officer, you will play a vital role in improving the quality, safety, and comfort of homes across Sandwell. You’ll be part of a supportive team committed to delivering a reliable, customer‑focused repairs service that makes a real difference to residents’ lives.
Benefits
- Competitive salary and pension scheme
- Generous holiday entitlement
- Ongoing training and development opportunities
- Employee benefits and wellbeing initiatives
Repairs Officer in Oldbury employer: WMJobs
Sandwell Metropolitan Borough Council is an excellent employer, offering a supportive work culture where you can make a meaningful impact on the community by ensuring safe and well-maintained homes for residents. With competitive salaries, generous holiday entitlements, and ongoing training opportunities, employees are encouraged to grow and develop their skills in a collaborative environment that prioritises customer satisfaction and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Officer in Oldbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing and repairs sector, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to repairs and customer service. Think about your past experiences and how they relate to the role of a Repairs Officer. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with mobile technology and digital systems used in property maintenance. Being comfortable with these tools will give you an edge and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Repairs Officer in Oldbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing repairs and property maintenance. We want to see how your skills align with the role of Repairs Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves liaising with tenants and contractors, it’s crucial to demonstrate your excellent communication abilities. Use examples in your application that reflect your customer service skills and how you’ve resolved issues effectively in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and property maintenance. Familiarise yourself with common issues, diagnostic techniques, and the standards expected by Sandwell MBC. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Customer Service Skills
As a Repairs Officer, you'll be dealing with tenants regularly. Prepare examples of how you've handled customer queries or complaints in the past. Highlight your communication skills and your ability to empathise with customers to demonstrate that you can maintain high levels of satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've diagnosed repair needs or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your strong diagnostic and problem-solving skills.
✨Familiarise Yourself with Health and Safety Regulations
Understanding health and safety, safeguarding, and compliance is crucial for this role. Brush up on relevant regulations and be prepared to discuss how you would ensure that all works adhere to these standards. This shows that you take safety seriously and are committed to maintaining a safe environment.
