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- Tasks: Deliver top-notch customer service and support across various Council services.
- Company: Local government authority in Oldbury with a commitment to community service.
- Benefits: Flexible hours, competitive pay, and the chance to make a difference.
- Why this job: Join a passionate team dedicated to helping others and enhancing customer satisfaction.
- Qualifications: Previous customer-facing experience and strong communication skills.
- Other info: Great opportunity for personal growth and community impact.
The predicted salary is between 28800 - 43200 £ per year.
A local government authority in Oldbury is seeking a Customer Service Advisor to join their Corporate Customer Team. The role involves delivering high-quality customer service at a contact center, handling enquiries, and providing support across various Council services.
Candidates should have:
- Previous customer-facing experience
- Exceptional communication abilities
- Ability to work flexible hours
This is a fantastic opportunity for individuals who are passionate about helping others and ensuring customer satisfaction.
Public Services Customer Care Advisor in Oldbury employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Services Customer Care Advisor in Oldbury
✨Tip Number 1
Make sure you research the local government authority in Oldbury before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering high-quality customer service, try role-playing common customer scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your flexibility. The job requires working flexible hours, so think of examples from your past experiences where you've adapted to changing schedules or demands.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Public Services Customer Care Advisor in Oldbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. We want to see how much you care about delivering top-notch service and making a difference in the community.
Highlight Relevant Experience: Make sure to showcase any previous customer-facing roles you've had. We love to see examples of how you've handled enquiries and resolved issues, so don’t hold back on those stories!
Tailor Your Application: Take a moment to read the job description carefully and align your skills with what we're looking for. We appreciate when candidates take the time to personalise their applications to fit the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at WMJobs
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes for great customer interactions, especially in a public service context. Be ready to share examples from your previous experience that highlight your ability to handle enquiries and resolve issues effectively.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you convey information and respond to questions. Remember, it’s not just what you say, but how you say it!
✨Demonstrate Flexibility and Adaptability
The job requires working flexible hours, so be prepared to discuss your availability and willingness to adapt to changing schedules. Share any past experiences where you successfully managed varying work hours or adapted to new situations, showing that you can thrive in a dynamic environment.
✨Express Your Passion for Helping Others
This role is all about ensuring customer satisfaction, so let your passion shine through during the interview. Share stories that illustrate your commitment to helping others and how you’ve gone above and beyond in previous roles to ensure a positive experience for customers.
