At a Glance
- Tasks: Coordinate repairs for 27,500 properties and provide top-notch customer service.
- Company: Sandwell Metropolitan Borough Council, committed to community welfare.
- Benefits: Competitive salary, comprehensive benefits, and growth opportunities.
- Other info: Dynamic role with a supportive team and flexible working hours.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in administration, strong organisational and communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dynamic and organised Planning & Admin Officer to join our team, overseeing the planning of repairs for approximately 27,500 properties in our community. In this role you will be responsible for general administration tasks, ensuring a high level of customer service, monitoring key performance indicators (KPIs), and efficiently handling calls from stakeholders.
Responsibilities
- Coordinate and plan repairs for a large number of properties, ensuring timely and efficient resolution of issues.
- Manage administrative tasks related to repairs, including documentation, data entry, and record‑keeping.
- Provide exceptional customer service to residents, addressing inquiries and concerns with professionalism and efficiency.
- Handle incoming calls from various stakeholders, including residents, contractors, and internal departments, maintaining clear and effective communication.
- Monitor and track key performance indicators to assess the effectiveness of repair processes and identify areas for improvement.
Requirements
- Previous experience in administration or a similar role.
- Strong organisational skills with the ability to manage a high volume of tasks.
- Excellent communication skills, both written and verbal.
- Customer service‑oriented mindset.
- Ability to work collaboratively with internal and external stakeholders.
- The ability to record accurate details and use IT systems is essential.
Benefits
- Competitive salary.
- Comprehensive benefits package.
- Opportunities for professional development and growth.
Hours
37 hours per week – our opening hours are 8:00am to 6:30pm, Monday to Friday.
Application
For an informal discussion, please contact Rachel Marsh at rachel_marsh@sandwell.gov.uk. Please download the attached application and return it to Hrresourcing_applications@sandwell.gov.uk. We reserve the right to close vacancies prior to the advertised date should we receive a large number of applications. Complete and return your application as soon as possible and refer to the supporting documents attached.
Disability & Accessibility
If you have a disability and require assistance making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e‑mail at hr_resourcing@sandwell.gov.uk.
Planning & Admin Officer in Oldbury employer: WMJobs
Sandwell Metropolitan Borough Council is an excellent employer, offering a supportive work culture that prioritises community service and employee development. With a competitive salary and comprehensive benefits package, employees have the opportunity to grow professionally while making a meaningful impact on the lives of residents in Sandwell. Join us in a role that not only values your contributions but also fosters collaboration and innovation within a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Planning & Admin Officer in Oldbury
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Planning & Admin Officer. This way, when you get that interview, you can show off your knowledge and how you can make a difference in managing repairs for those 27,500 properties.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls from residents and stakeholders, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Show your organisational prowess! Think of examples from your past experiences where you successfully managed multiple tasks. Be ready to share these stories during your interview to demonstrate your ability to juggle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Planning & Admin Officer in Oldbury
Some tips for your application 🫡
Get to Know the Role:Before you start writing, take a good look at the job description. Understand what the Planning & Admin Officer role entails and think about how your experience aligns with those responsibilities. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Skills:Make sure to highlight your organisational and communication skills in your application. We want to see how you've managed tasks in the past and how you’ve provided excellent customer service. Use specific examples to demonstrate your abilities – it makes your application stand out!
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us that you pay attention to detail, which is super important for this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right place. Plus, you’ll find all the necessary documents and information there to help you complete your application smoothly.
How to prepare for a job interview at WMJobs
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Planning & Admin Officer. Familiarise yourself with the key tasks like coordinating repairs and managing administrative duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks. Be ready to discuss how you prioritised your workload and ensured timely resolutions, especially in high-pressure situations.
✨Customer Service is Key
Highlight your customer service experience during the interview. Think of specific instances where you addressed inquiries or resolved issues effectively. This will showcase your ability to maintain professionalism and efficiency when dealing with residents and stakeholders.
✨Prepare for KPI Discussions
As monitoring KPIs is part of the job, brush up on what KPIs are relevant to the role. Be prepared to discuss how you would track and assess these indicators to improve repair processes. Showing that you can think analytically about performance metrics will set you apart.
