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For Companies At a Glance
- Tasks: Support Elected Members with casework and ensure effective democratic services.
- Company: Join Sandwell Metropolitan Borough Council, a values-led organisation making a real impact.
- Benefits: Enjoy 31 days annual leave, hybrid working, and fantastic training opportunities.
- Other info: Inclusive workplace that values diversity and supports your growth.
- Why this job: Make a difference in your community while developing your professional skills.
- Qualifications: Strong organisational skills and a proactive approach to customer care.
The predicted salary is between 30000 - 40000 £ per year.
Sandwell Metropolitan Borough Council’s Democratic Services Division is seeking a professional, collaborative and highly organised individual to join the team as a Civic and Member Support Officer. This role provides high-quality, confidential and flexible support to Elected Members, helping to ensure the effective functioning of democratic services and excellent support for Members in the delivery of their duties.
Responsibilities
- Provide confidential, professional and responsive support to Elected Members
- Manage Member casework from initial enquiry through to resolution, ensuring timely and high-quality outcomes
- Work collaboratively with internal services and external partners to resolve enquiries effectively
- Support Member development activity, including induction and ongoing learning opportunities
- Contribute to service improvement initiatives and the effective delivery of democratic services
Attributes
- Excellent organisational and administrative skills, with the ability to work independently
- Strong communication skills and a confident, professional approach to customer care
- The ability to handle sensitive and confidential information with tact, diplomacy and discretion
- A proactive and flexible approach, with the ability to manage competing demands
- A strong commitment to delivering a professional, high-quality support service
Why Sandwell Council?
At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.
Benefits
- Competitive market salary and 31 Days Annual leave (Excluding bank holidays)
- Local Government Pension Scheme
- Hybrid Working and Flexible working options
- Fantastic training and development opportunities
- A supportive, inclusive and ambitious working environment
We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council. We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.
If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at EDI_Team@sandwell.gov.uk.
Member and Civic Support Officer in Oldbury employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member and Civic Support Officer in Oldbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sandwell Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Sandwell's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about making a difference in the community.
✨Tip Number 3
Practice your responses to common interview questions, especially around handling sensitive information and working collaboratively. We want to see your confidence shine through!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Member and Civic Support Officer in Oldbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Civic and Member Support Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Organisational Skills: Since this role requires excellent organisational abilities, be sure to provide examples in your application that demonstrate how you've successfully managed multiple tasks or projects in the past. We love a good story!
Communicate Clearly: Strong communication is key for this position. Use clear and concise language in your application, and don’t shy away from showing off your professional tone. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people! Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at WMJobs
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Member and Civic Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing casework and supporting Elected Members. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Given the emphasis on excellent organisational and administrative skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured timely outcomes, as this will highlight your ability to handle competing demands effectively.
✨Communicate with Confidence
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions, focusing on how you would handle sensitive information and provide professional support to Elected Members. Remember, it's all about showing your proactive and flexible approach!
✨Emphasise Your Commitment to Diversity and Inclusion
Sandwell Council values diversity and inclusion, so be prepared to discuss how you can contribute to this culture. Share any relevant experiences where you've worked in diverse teams or supported initiatives that promote equality. This will demonstrate that you align with their values and are ready to contribute positively to their inclusive environment.