At a Glance
- Tasks: Support customers with housing enquiries across various channels.
- Company: Sandwell Metropolitan Borough Council, committed to excellent service.
- Benefits: Competitive salary, generous holiday allowance, and ongoing training opportunities.
- Other info: Join a supportive team for a 6-month contract with potential for growth.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: 12 months of service delivery experience and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Sandwell Metropolitan Borough Council is seeking a dedicated customer service professional for a fixed-term, 6-month contract role in their Housing Hub Team. This position involves answering enquiries related to housing services and supporting customers effectively across multiple channels.
Applicants should have at least 12 months experience in service delivery and possess strong communication skills, empathy, and proficiency in technology.
The council offers a competitive salary, generous holiday allowance, and opportunities for continuous training and development.
To apply, submit your CV and supporting statement to claire_cleary@sandwell.gov.uk by 27 May 2026.
Housing Hub Support Specialist (6-Month Contract) in Oldbury employer: WMJobs
Sandwell Metropolitan Borough Council is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With a competitive salary and generous holiday allowance, this role in the Housing Hub Team provides meaningful opportunities to make a difference in the community while enhancing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Hub Support Specialist (6-Month Contract) in Oldbury
✨Tip Number 1
Get to know the Housing Hub Team! Research their values and recent projects. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, we should prepare for common scenarios and how to handle them with empathy and professionalism.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the team culture and maybe even give us a heads-up on what to expect in the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Housing Hub Support Specialist (6-Month Contract) in Oldbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that match the Housing Hub Support Specialist role. We want to see how your background aligns with what we're looking for!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit the Housing Hub Team. We love seeing genuine enthusiasm!
Show Off Your Communication Skills:Since strong communication is key for this position, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase any tech-savvy skills you have!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Don’t miss out on this opportunity!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you understand the role of a Housing Hub Support Specialist. Brush up on housing services and common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires strong communication skills and empathy, think of examples from your past experience where you've successfully handled customer enquiries. Be ready to share these stories during the interview to demonstrate your ability to connect with customers.
✨Tech Savvy is Key
Familiarise yourself with the technology and tools commonly used in customer service roles. If you know what systems the council might use, mention your proficiency with similar platforms. This shows you're prepared and can hit the ground running.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Housing Hub Team and their goals. This not only shows your interest but also gives you a chance to assess if the role is the right fit for you. Plus, it makes for a more engaging conversation!
