At a Glance
- Tasks: Provide excellent customer service and support for housing enquiries in a dynamic environment.
- Company: Join Sandwell Metropolitan Borough Council's Housing Hub Team.
- Benefits: Competitive salary, generous holiday allowance, and continuous training opportunities.
- Other info: Flexible working locations and a supportive team culture.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: 12 months of customer service experience and good communication skills required.
The predicted salary is between 30000 - 40000 € per year.
This is a fixed term 6 month contract. Have you got a passion for giving excellent customer service? Are you a great team player and a confident communicator? If so we want to hear from you. We have an exciting opportunity to join our Housing Hub Team at Sandwell Metropolitan Borough Council. Our main objective is to deliver excellent customer service to the people of Sandwell by efficiently managing and resolving their tenancy enquiries to the highest standards. We do this over the telephone, online and in person at housing receptions and surgeries.
Are you:
- Driven and committed to providing excellent customer service
- Enthusiastic and friendly
- Flexible and willing to develop your knowledge and skills
- Able to use your own initiative and also work as part of a team
The role:
You will answer customer enquiries and requests about a wide range of housing services, providing customers with support to access our services through a range of evolving channels. You will work in a fast‑paced customer service environment and be a positive, self‑motivated person. You must be able to respond promptly, politely and accurately to resolve the customer query. Focus on ‘first call resolution’ and reducing avoidable contacts, relieving pressure on the rest of the housing service, enabling it to operate more proactively. You will be given training through your induction period.
Key Requirements:
- At least 12 months experience delivering services directly to customers.
- Ability to work from multiple locations across Sandwell as determined by service demand.
- Capacity to assist those who need help accessing our services and encourage others to use online self‑serve options.
- Provide specialist housing advice and support, making decisions on routine housing service requests.
- Take responsibility for routine service requests and support tasks.
- Be proficient with online technology, switching channels seamlessly with the customer (e.g., taking issues offline or engaging in web‑chat).
- Engage with customers on public channels where information and advice benefit a wider audience.
- Good listener with clear communication skills, remain calm and professional, while displaying a caring and empathetic attitude toward a diverse range of customers.
- Accurately record details and use our IT systems.
What we offer:
- Competitive salary & pension scheme
- Generous holiday allowance
- Continuous training and development
- Employee benefits and health initiatives
Hours: 37 hours per week
Qualifications: Numeracy and Literacy Level 2 qualification or equivalent as a minimum. Certificates will be required.
Interview dates: Interviews will take place in July.
Closing Date: 27 May 2026
TO APPLY: Please submit a CV and supporting statement on how you meet the criteria in the personnel specification to claire_cleary@sandwell.gov.uk before the closing date. We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. If you are an internal candidate or you are a Care Leaver or a Disability Confident candidate, please state this when submitting your CV. If you have a disability and require assistance in submitting your CV, please contact claire_cleary@sandwell.gov.uk.
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs.
Housing Hub Officer in Oldbury employer: WMJobs
Sandwell Metropolitan Borough Council is an excellent employer that prioritises the well-being and development of its staff. With a strong commitment to providing exceptional customer service, employees benefit from a supportive work culture, continuous training opportunities, and a generous holiday allowance. Working in Sandwell not only allows you to make a meaningful impact in the community but also offers a competitive salary and a comprehensive pension scheme, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Hub Officer in Oldbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sandwell Metropolitan Borough Council. Understand their values and how they deliver customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve successfully resolved customer issues. Be ready to share these during your interview to highlight your ability to provide excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Housing Hub Officer in Oldbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the Housing Hub Officer role. We want to see how you’ve gone above and beyond for customers in the past!
Craft a Compelling Supporting Statement:In your supporting statement, be specific about how you meet the criteria in the personnel specification. Use examples from your experience to show us why you’re the perfect fit for our team.
Show Your Enthusiasm:Let your passion for excellent customer service shine through in your application. We love seeing candidates who are genuinely excited about helping others and being part of our community.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of applications, so get your CV and supporting statement in as soon as you can!
How to prepare for a job interview at WMJobs
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've provided excellent service, especially in challenging situations. This will show that you're not just passionate but also experienced.
✨Show Off Your Team Spirit
Since teamwork is key for this role, prepare to discuss how you've successfully worked with others in the past. Think of a time when you collaborated to solve a problem or improve a process. Highlighting your ability to work well in a team will resonate with the interviewers.
✨Be Tech-Savvy
Familiarise yourself with online technologies and self-service options, as these are crucial for the Housing Hub Officer role. Be prepared to discuss any relevant tools or platforms you've used in previous jobs. Showing that you're comfortable with technology will give you an edge.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the questions asked. Take a moment to think before responding, and ensure your answers reflect an understanding of the role's requirements. This will showcase your ability to remain calm and professional, which is essential for handling customer queries.
