At a Glance
- Tasks: Supervise Control Room Operators and ensure effective CCTV and Concierge service delivery.
- Company: Sandwell Metropolitan Borough Council, committed to community safety and collaboration.
- Benefits: Competitive salary with a 10% shift allowance and opportunities for career growth.
- Other info: Rotational shifts provide flexibility and a chance to work with various enforcement agencies.
- Why this job: Join a dynamic team making a real difference in public safety and community support.
- Qualifications: Experience in supervising Control Room staff and strong partnership-working skills.
The predicted salary is between 34000 - 39000 £ per year.
Sandwell Metropolitan Borough Council is seeking a confident, customer-focused team player to support the Manager with the day-to-day operational management of Public Space CCTV and Concierge services delivered from Sandwell Councils CCTV Control Room.
Responsibilities
- Supervise and monitor the performance of Control Room Operators against targets to ensure the effective delivery of the CCTV and Concierge service.
- Operate and monitor current and future Control Room systems, ensuring full compliance with relevant operating procedures, legislation, and codes of practice.
- Liaise with and exchange intelligence with the Police, Environmental Protection Officers, Sandwell Council Officers, and other enforcement agencies; actively promoting effective partnership working to ensure targeted and appropriate system use.
Working pattern and salary
The role operates on a rotational pattern of four early and four late shifts between Monday and Friday, with working hours of 08:00:00 and 13:00:30. This pattern attracts a 10% shift allowance, resulting in a total salary range of approximately £34,000 - £39,000.
Requirements
- Experience in supervising and monitoring Control Room staff and performance against targets.
- Ability to operate and monitor Control Room systems and to ensure compliance with procedures, legislation, and codes of practice.
- Strong liaison and partnership-working skills with Police and other enforcement agencies.
Control Room Supervisor in Oldbury employer: WMJobs
Sandwell Metropolitan Borough Council is an excellent employer, offering a supportive work environment where team collaboration and community safety are at the forefront. Employees benefit from competitive salaries, a shift allowance, and opportunities for professional growth while working in a dynamic role that directly impacts public safety. The council fosters a culture of partnership with local enforcement agencies, ensuring that staff are engaged in meaningful work that contributes to the well-being of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Supervisor in Oldbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in control rooms or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CCTV systems and relevant legislation. We want you to show off your expertise and confidence when discussing how you can ensure compliance and effective service delivery.
✨Tip Number 3
Don’t forget to highlight your teamwork skills! In this role, you'll be liaising with various agencies, so share examples of how you've successfully collaborated in the past. It’ll make you stand out as a candidate who can foster strong partnerships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Control Room Supervisor in Oldbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in supervising and monitoring Control Room staff. We want to see how you've met targets in previous roles, so don’t hold back on those achievements!
Showcase Your Skills:In your cover letter, emphasise your strong liaison and partnership-working skills. We’re looking for someone who can effectively communicate with various agencies, so give us examples of how you’ve done this before.
Be Clear and Concise:When filling out the application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to your experience and qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WMJobs
✨Know Your Systems
Make sure you’re familiar with the Control Room systems mentioned in the job description. Brush up on any relevant legislation and codes of practice, as this will show your commitment to compliance and operational excellence.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully supervised teams in the past. Highlight your ability to monitor performance against targets and how you’ve motivated your team to achieve their goals.
✨Showcase Your Communication Skills
Since liaising with various agencies is key, think of instances where you’ve effectively communicated with the Police or other enforcement bodies. Be ready to discuss how you promote partnership working and resolve conflicts.
✨Understand the Role's Challenges
Research common challenges faced in a Control Room environment. Be prepared to discuss how you would handle specific scenarios, demonstrating your problem-solving skills and ability to maintain service delivery under pressure.
