Business Support Officer in Oldbury

We are looking to recruit a Business Support Team Member to provide high‑quality administrative and business support. The postholder will play a key role in ensuring the smooth day‑to‑day running of the service, supporting managers, officers, and customers through efficient administrative processes. This is an excellent opportunity for an organised, customer‑focused individual with strong administrative skills who is keen to work in a public service environment.

About You

You will be confident in managing a range of administrative tasks, able to prioritise workloads effectively, and demonstrate a professional and collaborative approach.

Job Role & Key Responsibilities

• Business Support & Administration
  • Provide comprehensive administrative support to the service, ensuring efficient and effective office operations.
  • Manage and maintain electronic and manual filing systems in line with data protection and record‑keeping requirements.
  • Process correspondence, emails, and enquiries, ensuring timely and accurate responses.
  • Prepare documents, reports, agendas, and minutes as required.
• Financial & Systems Support
  • Raise purchase orders, process invoices, and assist with financial monitoring using corporate systems.
  • Maintain accurate records of expenditure and service data.
  • Update and manage databases and internal systems to ensure data accuracy.
• Customer & Stakeholder Support
  • Act as a first point of contact for internal and external customers, providing a professional and courteous service.
  • Liaise with colleagues, partners, contractors, and members of the public as required.
  • Support service communications and information sharing.
• Organisational & Team Support
  • Support managers and officers with diary management, meetings, and service coordination.
  • Assist with recruitment, onboarding, and training administration where required.
  • Contribute to continuous improvement of business support processes and ways of working.
• Corporate Responsibilities
  • Work in accordance with council policies, procedures, and values.
  • Ensure compliance with health and safety, equality, and data protection requirements.
  • Undertake any other duties appropriate to the grade and nature of the role.

Equal Opportunities Statement

We encourage applications from Care Leaver candidates and the Disability Confident workforce. All qualified applicants will receive equal consideration for employment. If you are an internal candidate and at risk, please let the recruiting manager know.