Sandwell Metropolitan Borough Council is seeking a Customer Insight & Complaints Officer for Adult Social Care within the Customer Insight Team. You will handle customer liaison and lead on complex adult social care complaint investigations in line with England regulations.
You will agree action plans with complainants, conduct interviews, analyse documentation and prepare written responses within timescales.
#J-18808-LjbffrAdult Social Care: Customer Insight & Complaints Specialist in Oldbury employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
