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- Tasks: Lead a dynamic team to deliver exceptional repairs and maintenance services.
- Company: Nuneaton & Bedworth Borough Council, committed to excellent tenant experiences.
- Benefits: Flexible working, generous holiday allowance, and Local Government Pension Scheme.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in managing repairs services and strong leadership abilities required.
- Other info: Join a supportive environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Nuneaton & Bedworth Borough Council is looking for an experienced, forward-thinking Responsive Repairs and Maintenance Manager to lead our repairs and maintenance service and ensure our tenants receive an exceptional customer service experience every time. You will oversee the day-to-day delivery of responsive repairs, voids and maintenance works across our property portfolio of approximately 5,600 properties and corporate buildings, ensuring services are efficient, customer-focused and compliant with legal and safety standards. This is a key leadership role requiring strong technical knowledge, excellent people management skills and the ability to drive performance in a fast-paced environment.
Responsibilities
- Lead, motivate and develop a high-performing repairs team including operatives and team leaders.
- Ensure repairs are completed quickly, safely and cost-effectively meeting KPIs and service standards.
- Oversee scheduling, workflow management and resource allocation to maximise productivity.
- Maintain compliance with health and safety legislation, building regulations and organisational policies.
- Resolve complex repair issues and support the delivery of strategies to comply with the requirements of Awaab’s Law.
- Monitor budgets, contracts, customer satisfaction, implementing improvements where needed.
- Manage the voids process ensuring turnaround times are kept to a minimum and in line with KPIs.
- Manage the 24/7 emergency repairs service arrangements.
Qualifications
- Proven experience managing responsive repairs or maintenance services within a social housing, local authority or a similar environment.
- Strong leadership and communication skills with the ability to inspire and develop teams.
- Technical knowledge of building maintenance, diagnostics and repair standards.
- Experience of managing contracts, budgets, KPIs and compliance frameworks.
- A customer-focused mindset with a commitment to delivering excellent tenant experiences.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. This section offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers. Please note that all applications must be received on an online application form. We do not accept CVs and do not keep CVs on file unless part of an application. Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.
Service Manager Responsive Repairs and Maintenance in Nuneaton employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager Responsive Repairs and Maintenance in Nuneaton
✨Tip Number 1
Get to know the company inside out! Research Nuneaton & Bedworth Borough Council and their approach to responsive repairs. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and maybe even give you a heads-up about what the interviewers are really looking for.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role's requirements, especially around managing teams and ensuring compliance. Practise your answers so you can deliver them confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Service Manager Responsive Repairs and Maintenance in Nuneaton
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. We want to see how your experience aligns with what they're looking for, so highlight those relevant skills and experiences in your application.
Show Off Your Leadership Skills: Since this role is all about leading a team, make sure to showcase your leadership experience. We recommend sharing specific examples of how you've motivated and developed teams in the past to really stand out.
Be Customer-Focused: The job emphasises delivering excellent tenant experiences, so don’t forget to mention your customer service mindset. We suggest including instances where you've gone above and beyond to ensure customer satisfaction.
Apply Through Our Website: Remember, we only accept applications through our online form, so make sure to submit yours there. It’s super easy, and it helps us keep everything organised. Plus, keep an eye on your email for any updates from us!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you brush up on your technical knowledge of building maintenance and repair standards. Be ready to discuss specific examples from your past experience that demonstrate your expertise in managing responsive repairs and maintenance services.
✨Showcase Your Leadership Skills
Prepare to talk about how you've led and motivated teams in the past. Think of instances where you inspired your team to meet KPIs or improve customer satisfaction. Highlight your people management skills and how they contributed to a high-performing environment.
✨Understand the Customer Focus
Since this role is all about delivering exceptional customer service, be prepared to share your approach to ensuring tenant satisfaction. Discuss any strategies you've implemented to enhance the customer experience and how you handle complex repair issues.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing repairs, budgets, or compliance. Practice articulating your thought process and decision-making skills in these scenarios, as it will show your ability to think on your feet in a fast-paced environment.
