At a Glance
- Tasks: Manage a diverse caseload and complete comprehensive needs assessments for housing solutions.
- Company: Join Warwickshire County Council's HEART team, dedicated to supporting residents' housing needs.
- Benefits: Enjoy flexible working arrangements, generous annual leave, and a pension scheme with 19% employer contribution.
- Other info: The role is primarily based in Nuneaton and Bedworth, with occasional support needed in South Warwickshire.
- Why this job: Make a meaningful difference in the lives of Warwickshire residents through innovative housing solutions.
- Qualifications: Fluency in spoken English is required to provide accurate advice to the public.
The predicted salary is between 30000 - 40000 £ per year.
Warwickshire County Council has an exciting opportunity to join the Home Environment Assessment and Response Team (HEART) as a permanent Housing Assessment Officer (HAO). HEART plays a vital role in supporting residents across Warwickshire by providing access to grants and facilities that help adapt homes, enabling people to live in safe, accessible, and healthy environments.
About The Role
This position is primarily based in the HEART North area working out of the Nuneaton and Bedworth Council Town hall; however, there may be occasions where you are required to support the South Warwickshire area, depending on service demand. The role offers flexible working arrangements, with the option to work remotely from home or from a HEART office. There will also be times when you are required to attend offices or other locations across Warwickshire for team meetings, training, or other work‑related activities.
About The Team
You will be part of a collaborative and supportive multi‑disciplinary team, working alongside:
- Occupational Therapists
- Housing Assessment Officers
- Housing Duty Officers
HEART is an innovative and forward‑thinking service, offering a rewarding opportunity to make a meaningful difference to the lives of Warwickshire residents.
Key Responsibilities
- Manage a varied and diverse caseload
- Complete comprehensive needs assessments
- Develop appropriate housing solutions in line with HEART policies and relevant legislation
- Ensure cases progress efficiently and within appropriate timescales
- Deliver a range of housing adaptations and solutions to meet residents’ needs
- Balance competing priorities while remaining flexible and responsive to service demands
For further information please see the Job Description and Person Specification.
Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Additional Information
Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre‑engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974. The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
Contact Sam Kemp, Senior Housing Assessment Officer (North) at Samantha.Kemp@nuneatonandbedworth.gov.uk | 024 7637 6422 or Faz Shaikh, Senior Housing Assessment Officer (South) at faz.shaikh@nuneatonandbedworth.gov.uk | 024 7637 6580.
Closing date: 26th June 2026.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
Housing Assessment Officer in Nuneaton employer: WMJobs
Warwickshire County Council offers a vibrant work environment with a commitment to employee welfare. Enjoy benefits like agile working, generous leave, and a strong pension scheme. The HEART team is collaborative, focusing on innovative solutions for residents' housing needs.
