At a Glance
- Tasks: Manage complaints and information requests while ensuring compliance with regulations.
- Company: Join Nuneaton & Bedworth Borough Council, a small council with big values.
- Benefits: Enjoy flexible working, a generous holiday allowance, and a local government pension scheme.
- Other info: Opportunity to grow your knowledge in data governance and information management.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong admin skills, excellent communication, and ability to handle sensitive information.
The predicted salary is between 30000 - 40000 £ per year.
Nuneaton & Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.
Responsibilities
- Manage and coordinate complaints, FOI, SAR, EIR requests, and Member/MP enquiries, ensuring compliance with statutory deadlines and service standards.
- Act as a key point of contact for information governance matters, providing advice and guidance to services on handling complex cases and responses.
- Work collaboratively with internal teams and external stakeholders to resolve complex complaints and enquiries, including liaison with the Ombudsman where required.
- Maintain accurate records, monitor performance, and produce reports to support continuous improvement and reduce complaints and enquiries.
- Support the development, implementation, and ongoing improvement of corporate systems and processes relating to complaints and information requests.
- Provide high-level corporate and administrative support to the Executive Team, including managing correspondence, diaries, and meetings.
- Handle sensitive and confidential information with professionalism and discretion at all times.
- Contribute to corporate projects and support wider organisational priorities and service delivery.
Qualifications and Skills
- Strong administrative experience, including managing correspondence, producing documents, and supporting meetings.
- Excellent communication skills, with the ability to engage effectively with colleagues, senior managers, Elected Members, and external stakeholders.
- Experience of building and maintaining effective working relationships across teams and organisations.
- Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.
- Experience of handling sensitive and confidential information with discretion and professionalism.
- Strong attention to detail, including the ability to review, edit, and improve written responses.
- Ability to analyse complex information and support the resolution of complaints and enquiries in a balanced and effective way.
- Proven ability to work collaboratively to deliver outcomes, particularly when dealing with complex or cross-service issues.
- Aware of or understanding data governance and information management principles, with a willingness to develop knowledge in areas such as FOI, SAR, EIR, and data protection.
Benefits
- Flexible working
- Local Government Pension Scheme
- Generous holiday allowance
Other Information
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Data Governance and Corporate Support Officer in Nuneaton employer: WMJobs
Nuneaton & Bedworth Borough Council is an excellent employer that values its employees and the community they serve. With a strong commitment to professional development, flexible working arrangements, and a supportive work culture, you will have the opportunity to grow your skills while making a meaningful impact in local governance. Join us to be part of a dedicated team that prioritises customer service and continuous improvement in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Data Governance and Corporate Support Officer in Nuneaton
✨Tip Number 1
Network like a pro! Reach out to current employees at Nuneaton & Bedworth Borough Council on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the council's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with their mission to serve the community.
✨Tip Number 3
Practice your responses to common interview questions, especially around handling sensitive information and managing complaints. We want to see how you think on your feet and your approach to problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Data Governance and Corporate Support Officer in Nuneaton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Data Governance and Corporate Support Officer. We want to see how you can contribute to our values and the community we serve.
Showcase Your Communication Skills:Since this role involves engaging with various stakeholders, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to convey your points effectively.
Highlight Relevant Experience:Be sure to mention any previous experience you have with managing complaints, handling sensitive information, or working collaboratively across teams. We love seeing how your background fits into what we do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you understand the key responsibilities of the Data Governance and Corporate Support Officer role. Familiarise yourself with terms like FOI, SAR, and EIR, as well as data governance principles. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves engaging with various stakeholders, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively communicated complex information or resolved issues collaboratively. This will highlight your ability to connect with colleagues and external parties.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially regarding complaints or sensitive information. Prepare a few scenarios from your past experience where you successfully managed similar challenges. This will help you illustrate your problem-solving skills and discretion.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure high-quality work. Bring examples of how you've reviewed documents or reports for clarity and precision. This will reassure the interviewers that you can maintain the standards they expect.
