At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service at our busy leisure centre.
- Company: Join Telford & Wrekin Council, a community-focused organisation that values diversity.
- Benefits: Enjoy competitive pay, generous leave, pension scheme, and staff discounts.
- Other info: Flexible shifts, including evenings and weekends, with great career progression opportunities.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Supervisory experience in leisure or customer service and a passion for fitness.
The predicted salary is between 40582 - 49600 £ per year.
- Telford & Wrekin Council
- Newport Swimming and Fitness Centre
- Duty Manager
We are seeking a motivated, enthusiastic, and suitably qualified individual to join our Leisure Services team as a Duty Manager at Newport Swimming and Fitness Centre.
This is an exciting opportunity to play a key role in the day-to-day operation of a busy council-owned sports and leisure facility.
Working on a rota basis, including evenings and weekends, you will be responsible for the safe, efficient, and customer-focused operational management of the centre during your shift.
About The Role
As Duty Manager, you will
- Lead and supervise staff to ensure high standards of customer service and operational delivery.
- Oversee the safe operation of the facility, ensuring compliance with health and safety procedures.
- Monitor and report on health and safety matters, implementing corrective actions where required.
- Support the training and development of staff in operational procedures and best practice.
- Act as the first point of contact for customers, dealing effectively with enquiries and resolving issues.
- Assist in maintaining a welcoming, clean, and safe environment for all users.
About You
The successful candidate will have
- Excellent interpersonal and communication skills.
- Experience in a supervisory role within a leisure, fitness, or customer service environment.
- Experience of supervising, supporting, and training staff.
- Knowledge and experience of health and safety monitoring and reporting procedures.
- The ability to work flexibly as part of a rota, including evenings and weekends.
Essential Requirements
- National Pool Lifeguard Qualification (NPLQ)
- Level 2 Health & Fitness Qualification, or the ability to obtain this within 6 months of appointment.
We believe great services start with great people — and that means building a workforce that reflects our community.
At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer
- We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Career progression
- Local Government Pension Scheme
- Staff discounts & salary sacrifice perks
- Free parking & confidential wellbeing support
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.
Please note: We do not hold a sponsorship licence for visas.
Sorry a CV will not be accepted.
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Duty Manager - Newport Swimming and Fitness Centre employer: WMJobs
West Midlands Combined Authority (WMCA) is an exceptional employer that champions a collaborative and inclusive work culture, offering employees the chance to make a tangible impact in the public sector. With a strong focus on professional development and growth opportunities, WMCA supports its staff in navigating the complexities of local governance while fostering a dynamic environment that values innovation and adaptability. Located in the heart of the West Midlands, employees benefit from a vibrant community and access to a range of resources aimed at enhancing their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Newport Swimming and Fitness Centre
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like WMJobs. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including WMJobs. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Duty Manager - Newport Swimming and Fitness Centre
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining WMJobs aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at WMJobs
✨Highlight Your Passion for Sports
When chatting with WMJobs, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
