At a Glance
- Tasks: Manage housing repairs and maintenance while providing top-notch customer service.
- Company: Join a supportive team in a dynamic housing maintenance environment.
- Benefits: Competitive salary, hybrid working options, and travel cost reimbursement.
- Other info: Enjoy flexible working arrangements and opportunities for growth.
- Why this job: Make a difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 26824 - 28598 € per year.
We are looking for an enthusiastic, self‑motivated and committed team player to join our Repairs and Maintenance Team in Asset Services. The role involves managing WDC’s housing repairs and maintenance for tenanted properties and acts as the front line within our Contact Centre. The incumbent will handle incoming calls, arrange inspection appointments and issue appropriate work orders to contractors, maintain a high level of organisation with administrative and service support tasks, engage with customers and contractors, and support the administration of works through to satisfactory completion.
Key duties include:
- Assessing and resolving enquiries and service requests from tenants via telephone and electronic channels.
- Making decisions within established procedures and quality standards to maximise customer satisfaction.
- Ensuring first‑class customer service.
Qualifications:
- Proven experience in a customer service environment within a telephone contact centre.
- Ability to deal directly with the public and demonstrate a commitment to high‑quality customer service.
- Experience in social housing and/or domestic repair and maintenance sectors is highly advantageous.
Working Arrangements:
Intention is for the post holder to work predominantly from home; however, attendance at WDC offices or sites within Warwick District may be required. Travel costs from home to the office will be reimbursed. Hybrid working options are also available.
For further information or an informal discussion, please contact Grace Pearse by email at grace.pearse@warwickdc.gov.uk or by telephone at 01926 456451.
Closing date: 29th May 2026
Interview date: Week commencing 1st June 2026
Maintenance Assistant employer: WMJobs
Join our dynamic Repairs and Maintenance Team at WDC, where we prioritise a supportive work culture that values teamwork and customer satisfaction. With competitive salaries, hybrid working options, and opportunities for professional growth, we are committed to fostering an environment where employees can thrive while making a meaningful impact in the community. Enjoy the flexibility of predominantly working from home, with travel costs reimbursed for any necessary office visits within Warwick District.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Assistant
✨Tip Number 1
Get to know the company! Research WDC and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with tenants and contractors, think of scenarios where you can demonstrate your problem-solving abilities and commitment to high-quality service.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Repairs and Maintenance Team at WDC.
We think you need these skills to ace Maintenance Assistant
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for the role! Make sure to express your enthusiasm for working in housing maintenance and how you can contribute to our team. A little excitement goes a long way!
Tailor Your Application:Don’t just send a generic application. We love it when you customise your CV and cover letter to highlight your relevant experience in customer service and any knowledge of social housing. It shows us you’re serious about the position!
Highlight Your Customer Service Skills:Since this role is all about providing top-notch customer service, make sure to showcase your experience in handling enquiries and resolving issues. Share specific examples that demonstrate your ability to keep customers happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at WMJobs
✨Know Your Stuff
Make sure you understand the role of a Maintenance Assistant inside out. Familiarise yourself with housing repairs, customer service protocols, and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your commitment to high-quality service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like dealing with a frustrated tenant or managing multiple repair requests. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay organised under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the tools they use for managing repairs, or how success is measured in the role. It shows that you're engaged and eager to learn more about the position and the company.
