At a Glance
- Tasks: Join the Taxi Licensing Team and help process driver and vehicle licence applications.
- Company: Sandwell Metropolitan Borough Council, committed to making a difference in the community.
- Benefits: Generous leave, pension scheme, exclusive discounts, and development opportunities.
- Other info: Equal opportunity employer, welcoming diverse applicants.
- Why this job: Make a real impact while working in a supportive and dynamic environment.
- Qualifications: 3 years of customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Sandwell Metropolitan Borough Council is looking for a customer focused individual to be part of the Taxi Licensing Team. The team works on a rota basis and maintains direct access with customers through booked appointments in the Council’s One Stop Shop each day, as well as answering a dedicated phone line.
You will assist in the processing of applications for driver, vehicle and operator licences in line with the Council’s Private Hire and Hackney Carriage Licensing Policy, give advice and guidance on licensing matters both on the phone and in person, and give evidence in court in person as and when required.
Required Qualifications:
- A minimum of 3 years experience of dealing with the general public in a front line capacity
- Experience of working in a high pressured and busy environment
- A good working knowledge of Microsoft Office
- Experience of data inputting and handling customer payment transactions
- Good written and verbal communication skills
Benefits:
- Generous annual leave entitlement
- Access to the Local Government Pensions Scheme
- Access to an award winning employee benefits scheme, which includes an exclusive retail discounts portal
- Salary sacrifice schemes for cars, bikes, technology and car parking
- An employee assistance and counselling service
- Annual leave purchase scheme
- A wide variety of learning and development opportunities
Equal Opportunity: Sandwell Council is an equal opportunities employer. Applicants may apply as Care Leaver or a Disability Confident candidate.
Closing date: 5 pm on 29th May 2026.
Licensing Officer employer: WMJobs
Sandwell Metropolitan Borough Council is an excellent employer that prioritises employee well-being and professional growth. With generous annual leave, access to a robust pension scheme, and a variety of learning opportunities, employees are supported in their career development while contributing to the community. The inclusive work culture fosters a sense of belonging, making it a rewarding place for those looking to make a meaningful impact in local governance.
StudySmarter Expert Advice🤫
We think this is how you could land Licensing Officer
✨Tip Number 1
Get to know the company! Research Sandwell Metropolitan Borough Council and their Taxi Licensing Team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it comes to discussing licensing matters.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Sandwell Council on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Licensing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Licensing Officer. We want to see how your skills in customer service and communication can make a difference in our Taxi Licensing Team.
Showcase Your Experience:Don’t forget to mention your front-line experience and any relevant roles you've had. We’re looking for someone who thrives in busy environments, so share examples that demonstrate your ability to handle pressure and multitask.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate good written communication skills, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at WMJobs
✨Know the Licensing Policies
Familiarise yourself with the Council’s Private Hire and Hackney Carriage Licensing Policy. Understanding these policies will not only help you answer questions confidently but also demonstrate your commitment to the role and the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or complaints. Highlighting your ability to communicate effectively and resolve issues will resonate well with the interviewers, as they are looking for a customer-focused individual.
✨Practice Your Communication
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would explain licensing matters both over the phone and in person.
✨Be Ready for Court Scenarios
As giving evidence in court is part of the job, think about how you would handle such situations. Prepare to discuss any relevant experiences you have had in high-pressure environments, showcasing your ability to remain calm and professional under scrutiny.
