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- Tasks: Be the friendly face of the library, helping customers and promoting reading activities.
- Company: Warwickshire County Council, dedicated to community engagement and inclusivity.
- Benefits: Generous pension, flexible working, ample annual leave, and exclusive discounts.
- Other info: Enjoy a vibrant work environment with opportunities for personal growth.
- Why this job: Make a difference in your community while sharing your love for books and learning.
- Qualifications: Fluent English speaker with a passion for customer service and teamwork.
The predicted salary is between 22000 - 26000 £ per year.
Warwickshire County Council – Southam Library – Library Customer Services Assistant positions you as the first point of contact for all users, ensuring a positive experience for customers of all ages.
Responsibilities
- Serve as the first point of contact for all users, ensuring a positive experience for customers of all ages.
- Deliver outreach and promotional work, including children's activities such as singing and storytelling.
- Share enthusiasm and knowledge of books and reading with patrons.
- Assist customers using office packages, the internet and social media, providing hands‑on advice and answering enquiries.
- Carry out administrative duties related to library services.
Working Pattern
Week 1: Tuesday 9.30‑5.30, Thursday 9.30‑5.30, Saturday 9.00‑12.30. Week 2: Tuesday 9.30‑5.30, Thursday 9.30‑5.30. Sundays as required. Enhanced rates of pay for Sunday work, plus time off in lieu.
Qualifications and Requirements
- Fluency duty: must be able to speak and provide advice in accurate spoken English to the public.
- Successful applicants will be subject to pre‑engagement checks, including a relevant Disclosure and Barring Service (DBS) check.
Benefits
- Generous pension scheme with an employer contribution rate typically around 19 % per month.
- Agile working arrangement.
- Generous annual leave entitlement, including bank holidays and an additional day at Christmas.
- Access to Vivup benefits and discounts platform.
Equality and Diversity
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under‑representation in its workforce.
Library Customer Services Assistant employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Customer Services Assistant
✨Tip Number 1
Get to know the library scene! Visit local libraries, chat with staff, and understand what makes a great customer experience. This will help you connect with your potential employers and show them you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for users, being able to engage with people of all ages is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your creativity! Think about fun activities you could bring to the library, like storytelling sessions or book clubs. Share these ideas during interviews to demonstrate your enthusiasm for engaging with the community.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application, and applying directly can sometimes give you an edge. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Library Customer Services Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for books and customer service shine through. We want to see how excited you are about helping people of all ages enjoy the library experience!
Tailor Your Application: Make sure to customise your application to highlight relevant experiences, especially those involving outreach activities or working with children. We love seeing how your background fits with our mission at the library.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This helps us get a good sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WMJobs
✨Know Your Library Stuff
Brush up on your knowledge of books, reading trends, and library services. Be ready to share your enthusiasm for literature and how you can engage customers of all ages, especially during activities like storytelling or singing.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you turned a negative experience into a positive one, as this role is all about ensuring a great experience for library users.
✨Tech Savvy is a Must
Familiarise yourself with common office packages, social media platforms, and internet usage. Be prepared to demonstrate your ability to assist customers with tech-related queries, as this will be a big part of your role.
✨Show Your Passion for Outreach
Think about ways you can promote library services and engage the community. Have ideas ready for outreach activities, especially those aimed at children, and be ready to discuss how you would implement them.