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- Tasks: Engage with customers, provide digital support, and lead fun events like storytelling sessions.
- Company: Worcestershire Libraries, a vibrant community hub.
- Benefits: Competitive pay, flexible hours, and a chance to learn every day.
- Why this job: Join a dynamic team and make a difference in your community.
- Qualifications: Enthusiasm, excellent customer service skills, and a passion for helping others.
- Other info: Work across various libraries and enjoy a diverse, fast-paced environment.
The predicted salary is between 11 - 16 £ per hour.
The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one-to-one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast-paced customer focused environment.
You will need to be enthusiastic, energetic and flexible, with excellent customer service skills. A will to find an answer to whatever question is asked is key. You may have a background in retail, community, education, early years or library work – but whatever your experience, your understanding of the customer will be crucial.
If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.
Working hours are based on a 2 week rota and include Saturdays. Worcestershire Libraries are structured in clusters with a larger library and 3 others in each cluster, except for The Hive. There is an expectation that you would work where needed at any library in the cluster.
- Malvern cluster (Malvern, Upton, Warndon, St John’s)
- Bromsgrove cluster (Bromsgrove, Hagley, Rubery, Catshill and Droitwich)
Closing date 13th February 2026. Interviews will take place week beginning 23rd February 2026. A 2 hour group interactive session for all shortlisted candidates and individual interview on Teams for those who are successful at group session.
If you would like more information please contact nhitchcock1@worcestershire.gov.uk.
Library Customer Advisor employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Customer Advisor
✨Tip Number 1
Get to know the libraries in your area! Familiarise yourself with their services and events. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help someone find a resource or solve a problem. Role-playing these situations can really boost your confidence for the interview.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires you to work across different libraries, so highlight any past experiences where you've adapted to new environments or tasks quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our innovative team!
We think you need these skills to ace Library Customer Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about helping people and making their library experience amazing.
Tailor Your Experience: Make sure to highlight any relevant experience you have, whether it's in retail, education, or community work. We love seeing how your background can contribute to our diverse team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WMJobs
✨Know Your Libraries
Familiarise yourself with the libraries in Bromsgrove, Droitwich, and Warndon. Understand their services, resources, and community events. This will show your enthusiasm for the role and help you answer questions about how you can contribute to the library's mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Whether it's in retail, education, or community work, be ready to discuss how you handled challenging situations and ensured customer satisfaction.
✨Engage in Group Activities
Since there's a group interactive session, think about how you can actively participate and contribute. Be prepared to lead a small activity or share ideas on engaging customers. This will demonstrate your ability to work well in a team and connect with others.
✨Be Flexible and Energetic
The role requires flexibility and energy, so convey your willingness to adapt to different tasks and environments. Share instances where you've successfully juggled multiple responsibilities or adapted to change, highlighting your enthusiasm for the diverse nature of the job.
