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- Tasks: Be the first point of contact for participants, handling calls, emails, and paperwork.
- Company: Join Telford & Wrekin Council, dedicated to supporting people with disabilities and long-term health conditions.
- Benefits: Enjoy flexible working, generous leave, and access to a secure pension scheme.
- Other info: This is an entry-level role with opportunities for personal development and career progression.
- Why this job: Make a real difference in your community while developing valuable skills in a dynamic environment.
- Qualifications: No specific experience required; just bring enthusiasm and strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Telford & Wrekin Council is seeking an enthusiastic, organised, and conscientious individual for the Connect to Work programme, an intensive support service for people with disabilities, long‑term health conditions, or other disadvantages, funded by the Department for Work and Pensions.
Responsibilities
- Serve as the first point of contact for programme participants via phone, email, and in‑person meetings.
- Receive, assess, and respond to referrals, providing basic information about the programme.
- Enter and manage patient data accurately and efficiently while ensuring confidentiality and compliance with the council’s data security policies.
- Process and record expenditure and handle petty cash.
- Support the development and improvement of the programme’s administrative processes.
Qualifications
- Strong communication skills in written, verbal, and in‑person contexts.
- Confidence in using computers and the ability to learn new systems quickly.
- High level of accuracy in data entry and record‑keeping.
- Experience in similar customer‑facing administrative roles is an advantage but not essential.
Benefits
- Competitive rates of pay
- Automatic access to a secure, flexible and tax‑efficient Local Government Pension Scheme
- Staff benefits and discounts including salary sacrifice schemes
- Free on‑site parking
- Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day
- Free access to our employee assistance programme and confidential counselling
- Flexible and mobile working policy, including a hybrid model of time spent in the office and at home
Contact
For an informal chat about the role, please call Karen Harrison or Rachel Horth on 01952 382888. Detailed information about Connect to Work is available on gov.uk through this link: https://www.gov.uk/government/publications/connect-to-work. CVs will not be accepted.
We celebrate a diverse and inclusive workforce and provide equal opportunities for all. Posts working with children or vulnerable groups will be subject to an appropriate criminal records check.
We do not hold a sponsorship licence for visa.
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Learner Services Officer employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Services Officer
✨Tip Number 1
Familiarise yourself with the Connect to Work programme and its objectives. Understanding the specific challenges faced by participants will help you communicate effectively and show your genuine interest in making a difference.
✨Tip Number 2
Practice your communication skills, especially over the phone and in person. Since this role involves being the first point of contact, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Get comfortable with data entry and using various computer systems. Brush up on your typing speed and accuracy, as well as your ability to learn new software quickly, which will be essential for handling customer information.
✨Tip Number 4
Reach out for an informal chat with Karen Harrison or Rachel Horth before applying. This shows initiative and gives you a chance to ask questions that can help you tailor your approach to the role.
We think you need these skills to ace Learner Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Learner Services Officer position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong Cover Letter: Since CVs are not accepted, focus on writing a compelling cover letter. Use it to showcase your enthusiasm for the role, your communication skills, and any relevant experience you have in customer service or data handling.
Demonstrate Communication Skills: In your application, provide examples of how you've effectively communicated in previous roles. Highlight your ability to handle sensitive situations and your experience with diverse customer interactions.
Showcase Adaptability: Mention your proficiency with computer systems and your ability to learn new software quickly. Provide specific examples of how you've adapted to new processes or technologies in past roles.
How to prepare for a job interview at WMJobs
✨Show Your Communication Skills
As a Learner Services Officer, you'll be the first point of contact for participants. Make sure to demonstrate your communication skills during the interview by speaking clearly and confidently. Practice answering questions in a way that shows you can handle phone calls and face-to-face interactions with ease.
✨Familiarise Yourself with the Programme
Take some time to research the Connect to Work programme before your interview. Understanding its goals and how it supports individuals with disabilities or long-term health conditions will show your enthusiasm for the role and help you answer questions more effectively.
✨Highlight Your Organisational Skills
This role involves juggling multiple tasks and priorities. Be prepared to discuss your organisational skills and provide examples of how you've managed various responsibilities in previous roles or experiences. This will reassure the interviewers that you can thrive in a busy office environment.
✨Emphasise Data Handling Experience
Since the role requires accurate data entry and handling customer information, mention any relevant experience you have with data management. If you’ve worked with computer systems before, share specific examples to illustrate your ability to learn and adapt quickly to new technologies.